dotloop is changing the way of Real Estate by eliminating paperwork from negotiated transactions by connecting people, documents and tasks all in one place. The role of the Partner Success Manager is to drive this change with our partners.
The dotloop Partner Success Manager will be responsible for combining Zillow Group’s innovations, product capabilities, and documented best practices with our client’s business objectives and priorities, thereby driving higher business value and executive alignment between Zillow Group and our Broker and Team partners. You will be responsible for driving partner adoption and success through strategic management, adoption recommendations, and building customer relationships. The success of this role means higher customer satisfaction, retention and expansion of Zillow Group business products. You will be responsible for:
Driving higher business value and executive alignment between Zillow Group and our broker teams.
Own a book of business and help nurture our next generation of top clients.
Driving customer adoption and success through strategic management, adoption recommendations, and building customer relationships.
Develop a trusted, proactive, advisor relationship with customers.
Discover and influence the customers’ internal metrics for success of dotloop and ensure the customer knows how to achieve and measure those results.
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
Drive new business growth through greater advocacy and reference-ability.
Increase renewal rates and reduce churn.
Collaborate with the Sales organization to determine the renewal strategy, business case values, and options to successfully complete customer renewals and up-sell opportunities.
Advocate on behalf of clients needs to internal teams.
You will be measured on:
Revenue growth through upsell and cross-sells
Revenue and account retention
Success Consultations completed in acceptable time frame and frequency
Quality of the success management experience (NPS/CSAT>90%)
Increase and maintain client engagement in ZG Products
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In Colorado, Connecticut, Nevada and New York City the standard base pay range for this role is $26.55 – $42.45 Hourly. This base pay range is specific to Colorado, Connecticut, Nevada and New York City and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
This role will require you to maintain a singular focus on the success of Broker and Team partners in a dynamic and changing real estate market. Requirements:
2+ years account management experience preferably in a SAAS or tech environment.
Experience leading contract-based accounts with 500+ clients and $200K+ monthly recurring revenue.
Ability to identify, grow and retain engaged clients.
Possess a high energy, strong desire to achieve top results with a charismatic, positive “can do” attitude via phone and in person.
High degree of ownership and commitment to work quickly and accurately in a rapidly changing environment.
Ability to stay organized and handle a lot on your plate.
Willingness to work with sales partners to help cultivate client growth or resolution.
Focused, reliable and a responsible self-starter that can self-manage with strong critical problem solving skills.
Zillow is reimagining real estate to make it easier to unlock life’s next chapter.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you’re in, you will play a critical role in making this vision a reality.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected]
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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