HR & Recruitment
WellStar Health System, Inc. Hiring for HR Resolution Spec Tier 1 – HR Service Center Full Time
Overview
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.
Responsibilities
HR Resolution Specialists provide customer service for HR-related processes through inquiry management
and resolution. Responsible for resolving tier-I employee inquiries, complaints, and requests. Research
solutions and escalate complex inquiries to appropriate team members as needed. HR Resolution
Specialists are responsible for tracking, documenting, and reporting trends by type of query and sharing
that information with the HRSC Team Lead. The HR Resolution Specialist Position reports directly to the
HR Resolution Specialist Team Lead / Manager.
and resolution. Responsible for resolving tier-I employee inquiries, complaints, and requests. Research
solutions and escalate complex inquiries to appropriate team members as needed. HR Resolution
Specialists are responsible for tracking, documenting, and reporting trends by type of query and sharing
that information with the HRSC Team Lead. The HR Resolution Specialist Position reports directly to the
HR Resolution Specialist Team Lead / Manager.
Qualifications
Required Minimum Education: High school graduate or equivalent required.
Preferred Education: Bachelors’ degree preferred
Required Minimum Experience: 0-2 years of Service Center or equivalent experience
Required Minimum Skills: Demonstrated customer service skills resolving varying customer inquiries. Ability to
follow directions and perform the necessary steps to resolve issues. Effective communication skills to work
with employees at all levels to explain programs/policies and resolve problems. Ability to work with confidential
and sensitive material; able to work with a high degree of accuracy, often in time-critical situations. Create
partnerships with HR peers and team members. Support data interpretation & analysis capability