Availability: Morning, afternoon, evening (includes weekends).
Shifts end as late as 12:30am
Age Requirement: Must be 18 years or older
Location: Northborough, MA
Address: 9102 Shops Way
Pay: Starting rate up to $21.50 / hour with experience!
Job Posting: 11/21/2021
Job Posting End: 12/22/2021
Job ID: R0105963
EARN A BONUS UP TO $1,500! Hiring immediately!
We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture
1 or more years of work experience, preferably in customer service, or a college degree
Proven ability to multi-task and handle interruptions in a fast-paced environment
Experience leading a team
Ability to quickly learn and adapt to new situations and subject matters
At Wegmans, we believe that if we take care of our people, they’ll take care of our customers . That’s why, as part of the Wegmans family, you’ll have a package of benefits that covers your health, well-being, family and future.
Flexibility in scheduling—work-life balance
Premium pay on Sundays and holidays
Quality affordable healthcare coverage
Dental coverage (Available to Full-time only)
Pre-tax spending accounts
Paid time off
Employee assistance program
Employee wellness programs
401(k) retirement savings plan
Wegmans retirement profit sharing plan
*Certain eligibility requirements must be satisfied
For 24 years in a row, our employees have put us on the FORTUNE magazine’s list of the 100 Best Companies to Work For®. Discover what it means to work for a family owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love—and love what you do.
Apply Now (https://wegmans.wd1.myworkdayjobs.com/Wegmans/job/Northborough/Customer-Service-Manager_R0105963/apply) Apply Now
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Wegmans has great benefits and a true family atmosphere, which makes me feel appreciated and recognized for my hard work.
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Wegmans is an Equal Opportunity Employer. We recruit, hire, train, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.
From FORTUNE Magazine. © 2021 Fortune Media IP Limited. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For® are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with, and do not endorse the products or services of Wegmans Food Markets, Inc.
Wegmans is committed to ensuring all applicants can successfully submit an application for consideration. If you have a disability under the ADA or similar law; and you wish to discuss potential accommodations to complete your application for employment, please call (585) 429-3737 and someone would be happy to assist you.
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