VP, Operations Strategy & Execution (TN Preferred) Full Time NEW

Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities.

Our mission is simple: improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. We are growing rapidly across Tennessee and are building a team of mission-driven leaders who thrive in fast-paced, people-centered environments.

Total Healthcare. Where you live.

About The Role

Matter Health is seeking a VP, Operations Strategy & Execution to help scale operational performance, workforce strategy, and enterprise execution across a rapidly growing healthcare organization. This executive leadership role partners closely with clinical, operational, HR, finance, and executive leadership teams to support sustainable growth, operational excellence, and an exceptional patient and employee experience.

This role will lead strategic operational initiatives, drive accountability across markets and departments, support workforce planning and process optimization, and help build scalable infrastructure as Matter Health continues to expand.

This role operates in close partnership with the VP, Clinical Affairs within Matter Health’s dyad operating model. Clinical leadership owns care standards, clinical workflows, and care delivery protocols, while this role leads operational execution, workflow optimization, staffing operations, centralized care operations services, and technology adoption. Both leaders share accountability for patient experience, care coordination effectiveness, and operational execution.

Although this role is remote, candidates based in Tennessee or nearby regions are strongly preferred due to occasional in-person leadership meetings and market travel.

What You’ll Do

• Lead operational strategy and enterprise execution initiatives across multiple markets and departments
• Build scalable operational processes, workflows, and accountability structures to support organizational growth
• Partner cross-functionally with clinical, operational, finance, HR, recruiting, and executive leadership teams
• Drive workforce planning, operational readiness, staffing coordination, and process optimization initiatives
• Develop and monitor operational KPIs, reporting frameworks, and performance metrics
• Support operational consistency and execution across field-based and centralized teams
• Lead change management and operational improvement initiatives in a fast-paced healthcare environment
• Help strengthen organizational communication, alignment, and execution across departments
• Foster a collaborative, mission-driven culture focused on accountability, service, and patient impact

Qualifications

• 7+ years of healthcare operations leadership experience
• Experience supporting multi-site, field-based, or high-growth healthcare operations
• Strong operational strategy, process improvement, and organizational leadership experience
• Experience partnering cross-functionally with executive and clinical leadership teams
• Excellent communication, problem-solving, and organizational skills
• Comfortable operating in fast-paced, evolving environments with competing priorities
• Passion for improving healthcare access and serving underserved communities
• Bachelor’s degree required; advanced degree preferred

Strongly Preferred

• Experience in value-based care, population health, primary care, or community-based healthcare
• Experience building operational infrastructure within growing healthcare organizations
• Familiarity with workforce planning, staffing operations, onboarding workflows, and operational performance management
• Startup, scaling, or high-growth healthcare organization experience

Why Matter Health

We believe that where someone lives should never determine the care they receive. Every team member at Matter Health plays a role in improving healthcare access for older adults who have historically been underserved by traditional healthcare systems.

This is not just a mission statement — it is the work we do every day. Total Healthcare. Where you live.

Working at Matter Health

We’re committed to supporting the whole person — at work and beyond. Benefits for full-time team members begin the first of the month following your start date.

Health & Wellness

• Medical, dental, and vision coverage
• Employer-funded HSA and FSA options
• Employer-paid life and disability insurance
• Voluntary illness, accident, and hospitalization coverage
• Access to Matter Health’s in-person and virtual care services

Financial Security

• Competitive compensation
• 401(k) with company match beginning at day 60
• Access to financial wellness resources and support

Time Away

• Up to 4 weeks of PTO
• 10 paid company holidays
• 2 volunteer days annually to support causes meaningful to you

Work Environment & Growth

• Opportunity to help build and scale an innovative healthcare model
• Collaborative, mission-driven leadership team
• High-impact executive role with visibility across operational strategy and growth initiatives

Eligibility is based on full-time employment status. Additional details will be shared during the interview process.

Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are committed to fostering an environment where every team member feels valued, respected, and supported.