Provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health’s care and commitment to its members and patients by creating a positive consumer experience. Works under direct supervision.
Education: High School Diploma or equivalent required. Bachelor’s Degree in Communications, English, Public Relations or related field, or the equivalent preferred.
Experience: Minimum of two years of customer service experience required, preferably in a health care setting. Excellent oral/verbal communication and customer service skills required. PC skills including Microsoft Office required. Bilingual skills may be required as determined by operational needs.
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