Northern Virginia Community College (NOVA) is the second largest community college in the United States and the largest public educational institution in Virginia. NOVA has more than 71,000 students and 2,600 faculty and staff members. As one of the most internationally diverse colleges in the United States, with a student body consisting of individuals from more than 180 countries, NOVA is committed to creating a diverse, inclusive, and equitable Virginia by fostering excellence in higher education. As an Achieving the Dream “Leader College,” NOVA is committed to the principles of access, opportunity, student success, and excellence by meeting the educational and training needs of the region and its people with excellent and affordable courses and programs, offered by an inspired and committed diverse faculty and support staff.With six unique locations throughout our region, each conveniently located within 40 miles of Washington D.C, we have Northern Virginia covered. NOVA’s Alexandria Campus is located seven miles from the nation’s capital, just across the Potomac River from Washington DC; the Annandale Campus, with its urban feel and suburban appeal, is ranked as the most diverse in Virginia and boasts a thriving Koreatown; the Loudoun Campus is located in a comfortable suburb steeped in colonial history; the Manassas Campus is located next to Manassas Battlefield Park, site of the first major battle of the Civil War; the Woodbridge Campus is home to municipal parks, state parks, and national wildlife refuges; and the Medical Education Campus, located in Springfield, is a uniquely specialized campus that stands apart from what most community colleges can offer, with the area boasting an abundance of hiking and biking trails, and parks with nature and wildlife areas.NOVA offers an opportunity to make a difference with outstanding career opportunities and competitive total rewards benefits, including a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement system. NOVA embraces opportunities to create a college community that is a welcoming and inclusive place to learn and work. We do this by fostering a sense of belonging and ensuring equity while maintaining an open, civil, and safe environment for our students, faculty, staff, and guests. In so doing, NOVA fulfills its mission to offer world-class teaching and learning to the Commonwealth of Virginia.The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports.General Description:Serve as a member of the Manassas campus IT staff to support faculty, staff, and students.Be prepared to work with co-workers to complete tasks.Position will be required to assist faculty, staff, and students with any computer problems, classroom AV issues, login credentials, and WI-FI login credentials.Strong customer service; working knowledge of Windows OS, Mac OSX, Microsoft Office and computer hardware and printers.Flexibility and willingness to take on new projects, strong verbal skills and ability to communicate with faculty, staff, and students, and assist IT staff with all desktop support tickets and help calls.Be able to lift at least 50 lbs.Duties and Tasks:To support faculty, students and staff at the Manassas Campus. (This position will cover day and evening hours, Saturdays possible).Position will be required to assist faculty, staff, and students with any computer/laptop problems, classroom AV issues and login credentials.Position will support faculty, staff, and students with laptop/cell phone wireless setup and login credentials.Strong customer service; working knowledge of Windows OS, Mac OSX, Microsoft Office and computer hardware and printers.Flexibility and willingness to take on new projects, strong verbal skills and ability to communicate with faculty, students and staff, and assist IT staff with all desktop support tickets and helps calls.Assist with Manassas inventory tracking.Perform and complete technical tasks with minimal supervision.Essential Functions:Perform hardware and software installations and upgrades.Support Windows and Apple operating systems and software applications.Provide technical support and maintenance to various technology related to hardware, software and peripherals that is found in the classrooms.
Required KSAs:Proven ability to provide technical support to desktop computers, peripherals, and the technology installed in classrooms.Demonstrated ability to troubleshoot and repair hardware and software problems with desktops and laptops.Good interpersonal skills with demonstrated ability to communicate effectively (verbally and in writing) with technical and non-technical personnel.Proven ability to plan and complete technical tasks with minimal supervision.Ability to lift 50 pounds.Must be able to work a flexible schedule.Additional duties as assignedMinimum Qualifications:High school diploma or equivalent.Experience installing, configuring, and troubleshooting problems with PC and/or Apple computers to include computer hardware and software.Previous customer service experience.
Industry certification, and/or AS degree in Computer Science or related degree.Experience deploying images in a systems environment (ECM/SCCM).Microsoft CertifiedExperience working with Apple computers.Experience working with a diverse population in a higher education environmentExperience identifying and resolving problems that occur in a classroom setting