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Department: Tournament Time Role | EG
Employment Type: Fixed Term Contract
Location: All Locations
Description
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
FIFA World Cup 26 Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization’s global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Main Activities and Responsibilities
These evergreen roles support VIP Hotel, FIFA Club, Guest Operations, and Leisure Program delivery for the FIFA World Cup 26™ across official Host Cities in the United States, Mexico, and Canada.
Final assignment(s) will be determined based on operational needs and candidate availability.
FIFA Club Assistant Manager – Role Overview
Reporting to the FIFA Club Manager, the FIFA Club Assistant Manager supports daily FIFA Club operations at assigned VIP Hotels, ensuring consistent service delivery, access control, and an exceptional guest experience.
Key Responsibilities
- Support all FIFA Club operations, including desk services, F&B, entertainment, staffing, and access control
- Implement Guest Management policies and procedures
- Coordinate guest needs with Guest Operations, Guest Relations, and Executive Office
- Maintain FIFA Club presentation and readiness throughout operations
- Prepare daily operational reports and maintain accurate records
FIFA Club Coordinator – Role Overview
Reporting to the VIP Hotel & Leisure Program Manager, the FIFA Club Coordinator supports frontline FIFA Club operations and guest services.
Key Responsibilities
- Assist with guest greetings, access control, opening/closing duties, and services
- Maintain awareness of FIFA Club offerings and daily schedules
- Support discreet security awareness and guest familiarity
- Coordinate guest needs with Transport, Accommodations, and Guest Relations
- Adapt to changing schedules and operational requirements
Guest Hotel GOP Assistant Manager – Role Overview
Reporting to the Guest Hotel Manager, the Guest Hotel GOP Assistant Manager supports hotel-based Guest Operations and VIP hospitality delivery during the tournament.
Key Responsibilities
- Support Guest Hotel operations and integrated event delivery
- Assist with implementation of V/VIP guest experience concepts
- Act as secondary contact for infrastructure and guest experience issues
- Support training programs for staff and volunteers
- Coordinate suppliers, reporting, and operational planning
Guest Hotel GOP Manager – Role Overview
Reporting to Central Hotel Operations, the Guest Hotel GOP Manager leads Guest Operations delivery at assigned Guest Hotels.
Key Responsibilities
- Oversee Guest Hotel operations and VIP hospitality programs
- Lead implementation of guest experience concepts and service standards
- Serve as primary escalation point for infrastructure and guest issues
- Manage suppliers, budgets, timelines, and risk
- Maintain strategic oversight and reporting throughout the tournament
Leisure Program Coordinator – Role Overview
Reporting to the VIP Hotel & Leisure Program Manager, the Leisure Program Coordinator supports premium leisure activities for priority guest groups.
Key Responsibilities
- Maintain oversight of leisure offerings, schedules, capacities, and itineraries
- Enter and manage bookings within leisure systems
- Coordinate with program providers on logistics and guest needs
- Ensure service delivery aligns with Guest Operations standards
- Adapt to schedule changes and guest expectations
VIP Hotel Coordinator – Role Overview
Reporting to the VIP Hotel & Leisure Program Manager, the VIP Hotel Coordinator supports daily VIP Hotel guest services and operations.
Key Responsibilities
- Support welcome desk and FIFA Club guest services
- Coordinate arrivals, departures, gifts, tickets, and package deliveries
- Maintain awareness of hotel offerings and schedules
- Coordinate guest needs with Transport and Accommodations
- Ensure hotel presentation and service standards are maintained
Welcome Desk Coordinator – Role Overview
Reporting to the VIP Hotel & Leisure Program Manager, the Welcome Desk Coordinator supports frontline guest engagement at VIP Hotels.
Key Responsibilities
- Assist with guest arrivals, departures, ticket requests, and services
- Maintain awareness of daily hotel operations and offerings
- Ensure compliance with Guest Operations policies
- Coordinate guest needs with Transport and Accommodations
- Deliver a consistent, welcoming guest experience
Locations : Assignments span multiple Host Cities. Not all roles are required in every location.
United States: Atlanta, Georgia
- Boston, Massachusetts
- Dallas, Texas
- Houston, Texas
- Kansas City, Missouri
- Los Angeles, California
- Miami, Florida
- New York / New Jersey Area
- Philadelphia, Pennsylvania
- San Francisco, California
- Seattle, Washington
Mexico: Guadalajara, Jalisco
- Mexico City
- Monterrey, Nuevo León
Canada: Toronto, Ontario
Your Profile
Education & Qualifications
- Bachelor’s or Master’s degree in Management, Sport Management, Business, Hospitality, Marketing, or Communications
- Willingness to work non-standard hours, including nights and across time zones
Work Experience
Manager
- 5+ years in hospitality, guest operations, or event management
- Experience managing end-to-end VIP/VVIP hospitality programs
Specialist
- 3+ years in guest operations, hospitality, or event delivery
- Experience supporting large-scale or international events
Coordinator
- 2+ Years Hospitality and Guest Management Experience, with Operational Experience
- Experience with reception, customer service, guest operations, and hospitality, as well as related event services; knowledge of its respective methodologies, planning and controlling tools
- Experience supporting end-to-end V/VIP hospitality programs
Languages
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Equal Opportunities
FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
