Under direct supervision, responsible for providing procedural or operating assistance and support to faculty, staff and students for all Information Technology applications, products and services. Complex and/or high priority problems are elevated to specialized support groups within IMS for resolution when needed. Responsible for ensuring that an effective solution is provided to the user.
High School Diploma or GED equivalent is required.
None. Previous customer service, classroom technology or technical support experience is preferred.
Associate’s degree in an IT related field is preferred