IT & Telecommunications
University of Maryland Hiring for IT Coordinator Full Time
Posting Details
Posting Details
Position Number:
127975
Title:
IT Coordinator
Functional Title:
IT Coordinator
Category Status:
33-Exempt Regular
Applicant Search Category:
Staff
University Authorized FTE:
1.0
Unit:
SPHL-School of Public Health
Campus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Vaccine Protocol
The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University requires that students, faculty, and staff on the UMD campus be vaccinated against COVID-19. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at return.umd.edu and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for a medical or religious exemption will result in the offer of employment being rescinded.
Position Summary/Purpose of Position:
Reporting to the IT Operations Manager, the IT Coordinator is responsible for the daily operational aspects of the helpdesk, endpoints, and audiovisual systems at the School of Public Health. The position oversees the ticketing system and makes recommendations for improvements to the ticketing system processes—triage and assign tickets. Design and program queries and reports; manage settings, permissions, and workflows; and track metrics on the ticketing system. Follow up on tickets to ensure they are resolved promptly by providing necessary resources and guidance. Resolve tickets escalated above the frontline level by consulting with users/customers to understand needs, troubleshoot problems, and answer related questions.
Minimum Qualifications:
Education:
Bachelor’s degree in computer science, information systems, data analytics, or a related degree is required
Experience:
2 to 4 years experience in IT and/or AV support
Knowledge, Skills, and Abilities:
- Knowledge of and experience supporting Windows and Mac operating systems
- Demonstrated proficiency in spreadsheets, html, and other analytical tools
- Ability to quickly learn, select, purchase, deploy, and utilize software, hardware, and A/V equipment
- Knowledge of and experience with a variety of UMD applications such as Microsoft Office, Adobe, Zoom, DUO, and Google Apps for Education
- Ability to instruct, direct, assist, guide, and share information with both technical and non-technical personnel. Friendly, service-oriented manner
- Excellent analytical and problem solving skills with strict attention to detail and the ability to think creatively
Preferences:
Preferences:
- Experience using Microsoft Active Directory, MECM, or Jamf
- Experience supporting IT in higher education
Additional Certifications:
Additional Information:
Job Risks
Not Applicable to This Position
Physical Demands
Ability to lift and transport computer equipment up to 60 lbs. Ability to sit and stand for long stretches of time. Ability to assemble and disassemble equipment components with manual dexterity. Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Posting Date:
12/06/2022
Closing Date:
Open Until Filled
Yes
Best Consideration Date
01/13/2023
Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.