Prepare monthly journal to ensure departments are recharged for Armored Courier services, CASHNet peripherals, PCI training, CHRP service fee, etc. Serve as liaison between Armored Courier and the University cash handling departments. Submit checks drawn on foreign banks to the University Bank for special collection and ensure the prompt collection of funds. Research credit card chargeback and obtain supporting document timely to prevent financial losses to the University. Responsible for ordering endorsement stamp and replenish deposit slip supplies for department. Ensure banking information is accurate. Review and process ACH reject reports for BruinDirect NOC, Pre-Note, Recredit, etc.
Process BruinBuy payment and ensure H&I report is cleaned up. Provide customer support for issues regarding BruinBill account status, debtor situation and registration information. Be familiar with various policy department has oversight of: BUS-49, UCLA Safe Requirements, PCI DSS, UCLA Policy 314, UCLA 360, Red Flags rules, and other cashiering requirements. Provide support to Consolidated Bill Partners (BAR, Housing, Transportations) relating to the BruinBill. Research and resolve department inquiries related to error transactions, reports, access, etc. Ensure BruinBill FAQs and custom messages are up-to-date.
Percentage of Time:
Qualifications for Position
Demonstrated strong interpersonal skills to interact effectively and professionally with students, parents, staff, and vendors in person, on the phone, through chat, or email correspondence.
Excellent writing and verbal communication skills to prepare grammatically correct business correspondence, emails, and reports; and to speak before a small group or on a one-to-one basis to convey complex information.
Ability to independently prioritize tasks, to organize complex workload to successfully accomplish objectives in a timely manner, to multitask, to take independent initiative and to work at high level of efficiency and accuracy in demanding and changing circumstances.
Skill in performing mathematical calculations with or without a calculator to check accuracy of customer’s accounts and financial reports.
Demonstrated working knowledge of basic accounting practices and principles sufficient to reconcile accounts.
Demonstrated skill in using personal computer business software in the Microsoft Office suite (Work, Excel, Access, PowerPoint, and Outlook) to generate spreadsheet, presentations, schedules, queries, memoranda and forms.
Ability to maintain confidential records and strictly confidential information, and exercise good judgment.
Knowledge of policies and procedures governing cash handling and information privacy.
Skill in analyzing information, problems, situations, practices or procedures to resolve discrepancies on customers’ account and reconciliation. Identify relevant concerns or factors, patterns, tendencies and relationships, formulate logical and objective conclusions, and recognize alternatives and their implications.
Demonstrated ability to use sound judgment, creativity, and common sense to develop solutions to problems.
Demonstrated ability to use system resources (documents, manuals, vendors) to research and resolve problems and answer inquiries.
Demonstrated ability to work with technical staff to participate in system testing, monitoring, and maintenance.
Ability to use judgment to interpret University policies and external regulations to determine proper application of payments and resolve account discrepancies.
Skill in listening actively and perceptively. Strong diagnostic skills to grasp issues related to complex problem solving. Demonstrated skill in negotiation and conflict resolution.
Ability to analyze work process to identify deficiencies and opportunities to streamline.
Ability to learn, apply and disseminate a wide range of policy rules, regulations and procedures.
Experience in training on a one-on-one basis.
Working knowledge of University accounting procedures and policies to coordinate Financial System activities for the department, including a working knowledge of the departmental chart of accounts and computerized accounting systems.
Working knowledge of BruinBill, Billing and Account Receivable (BAR), CASHNet Cashiering and eMarket, BruinBuy, Campus Data Warehouse (CDW) and Financial System (FS) on-line procedures and services.
Additional Posting Information
CX-Clerical & Allied Services
External Posting Date:
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