Transport & Logistics
Uber Hiring for Carrier Account Manager Job at Chicago, IL Full Time
The Carrier Sales Team at Uber Freight Canada is building the most impactful and cost-effective carrier interaction model in the freight industry. Our team helps carriers fully utilize Uber Freight products, educates users on performance expectations, and resolves complicated issues that can arise on loads. The Engagement team exists to help carrier’s build their business through selling, educating, and supporting each carrier within our network- we’re looking for a leader to help further expand on this model.
Our Carrier Account Executives are responsible for moving things from point A to point B. They provide the best service to our carrier partners, but aren’t afraid to negotiate. This team is committed to constant improvement.
What You’ll Do
- Manage any issues that may arise in the normal operation of freight movement
- Source carrier partners while maintaining established relationships
- Bring new transportation partners onto the platform to increase active app users
- Monitor carrier partner service levels and implement corrective action plans where necessary
- Work with carrier partners to continually seek new solutions for their logistics challenges
- Ensure that all freight is moved on time and at a fair cost
- Optimize asset utilization and minimize trailer dormancy by allocating business effectively
- Be able to speak to core operational and growth metrics with the management team
- Develop process and system improvements to continually raise the bar of execution
- Serve as a partner to our operations and sales team anticipating challenges and presenting solutions to support Uber Freight’s business objectives
- Always thinking about how to do things better, faster, more efficiently
- Be resourceful, scrappy, and get things done
Basic Qualifications
- Bachelor’s Degree
- Prior over the phone sales experience
- Experience in Salesforce, Excel, and Google Suite
Preferred Qualifications
- 3PL experience preferred
- Demonstrated ability to solve complex problems under pressure
- Ability to collaborate and work with a highly diverse set of shippers, transportation partners, and internal partners
- Analytical and critical thinking ability
- Strong communication, organizational, and stakeholder management skills
- Demonstrated ability to solve complex problems under pressure
- The ability to balance attention to detail with swift execution – we need to do things quickly, and we need to do them well
About Uber Freight
Uber Freight is a marketplace built to connect shippers with trucks, much like the way the Uber app connects riders and drivers. We are a team of sharp, entrepreneurial individuals who are redefining the movement of things around the world.
On the Uber Freight team, we believe that our dedication to transportation technologies will bring more collaborative, highly efficient, and increasingly safer transportation logistics to our roads. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in transportation. When we see individuals truly owning their individual success, we succeed as a team.