1790 Kirby Parkway, Memphis, Tennessee 38138

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and “a great place to work!”

Position Overview

Provides application software development services and technical support for defined projects. Facilitates the analysis, development, implementation, and support of business and/or c onsumer applications, including but not limited to voice and contact center, mobile apps, websites, artificial intelligence, and IoT .

Responsibilities

1. Develops, tests, maintains, and enhances business applications and provides specialized technical expertise to multi-faceted projects

2. Works in cross-functional teams to assist with gathering and evaluating detailed project requirements to support the delivery of effective business applications

3. Acts as subject matter expert on escalated production outages or impairments and on occasion handles level 3 support to ensure systems meet client needs and published service levels.

4. Develops, updates, and/or maintains necessary application reporting tools that increase business intelligence

5. Works with third-party vendors to evaluate, design, and integrate application solutions, including but not limited to voice and contact center, mobile apps, websites, artificial intelligence, and IoT

6. Provide analysis and estimates for new project requests

7. Assist with process reviews and provide suggestions for improvement

8. Maintain technical documentation and project plans for development activities

9. Performs unit testing and documents results

10. Performs application and environment setups/configuration and development

11. Analyze, write, and produce ad-hoc queries and/or reports as required

12. Adheres to Software Development Life Cycle (SDLC) processes

13. Mentors less experienced application developers

Education and Experience Requirements

• Bachelor’s Degree in Computer Science/Information Systems or a related field and 5-7 years of software development or an equivalent combination of education and experience required
• Experience in programming and development of business and/or co nsumer applications, including but not limited to voice and contact center, mobile apps, websites, artificial intelligence, and IoT
• Experience with contact center software including advanced knowledge of Automatic Contact Distribution (ACD) and Private Branch Exchange (PBX)
• Experience with writing automated tests a plus
• Experience with DBA (NoSql, MySQL, MSSQL, SQLServer, Oracle) a plus
• Experience with developing mobile-optimized websites and apps preferred
• Consumer Services industry experience preferred

Knowledge, Skills, and Abilities

• Advanced knowledge of In-Contact Call Center Software Studio scripting required
• Familiarity with Quality Monitoring and Workforce Management Software
• Knowledge of programming languages; experience with SQL, Java, C sharp preferred
• Familiarity with user interface development using languages such as CSS, HTML/HTML5, JavaScript, or JSON
• Familiarity with RESTful APIs
• Advanced knowledge of relational databases and development
• Quantitative and qualitative analytical skills and attention to detail
• Written and oral communication skills with an ability to express complex technical concepts.
• Organizational and project management skills
• If supporting business applications, skillsets may require the following: Lansa AD/VL Frameworks, Lansa Integrator, SQL, Java

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

* Sit, stand, and walk

* Use hands and arms to handle, feel or reach

* Speak and hear

* Use close vision abilities

Occasionally required to:

* Lift or move up to 25 lbs

* Stoop, kneel, crouch, or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

o Low to moderate

Adverse Conditions

o Minimal

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, Click Here or to request an application accommodation, Click Here .

California Residents: for information on personal data we collect as part of the application process, Click Here .

TruGreen performs pre-employment testing.

To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer