Provides the faculty and staff support for computer hardware, software, and networking in response to trouble tickets.
Participates in local and global IITS projects in coordination with Network Network Security Telecom Server and other teams
Helps train faculty on use of computer labs and in use of productivity software.
Assists students and instructors with use of hardware software programming and network during hybrid classes and during open lab hours.
Maintains inventory listings of computer lab hardware software and supplies.
Posts times of lab availability and class schedule
Maintains a professional environment establish and enforce lab and computing policies and procedures
Prepares and submits monthly status reports
Provides technology support to local library staff
Maintains classroom and computer lab audio-visual equipment
Special Projects as assigned
All other duties as requested by supervisor
Bachelor’s degree or making progress in bachelor’s degree program.
Knowledge/ Skills/ Abilities
Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
Able to lift to 10 lbs.
Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed
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