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IT & Telecommunications
The Little Nell Hiring for IT Support Specialist – The Little Nell at Aspen, CO Full Time
Company Description
The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We’re proud of our 5 Stars and 5 Diamonds – hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to après ski, this hotel is, guests have said, “the Aspen of Aspen.”
Job Description
Summary
The IT Support Specialist has primary day-to-day support responsibility for hotel information systems and software applications support. This includes end-user support, help desk activities, on-site problem resolution and systems installation.
Essential Job Functions
- Perform desktop and application support across the hotel portfolio
- Assist in the identification, diagnosis, and resolution of issues within the hardware and software ecosystems
- Onboard new users via Active Directory, Office365, and user specific applications
- Excellent verbal and written communication
- Maintain commitment to providing excellent customer service in a fast paced and sometimes stressful environment
- Occasional after hours work and on-call rotation is required
- Provide input on current and future technology and outside support services
- Provide support of projects for departments and end-users
- Provide end-user problem solving and troubleshooting and delegate support to staff or outside vendors, as needed
- Assist in maintaining inventories of all equipment and software and establish standard configuration and operating procedures
- Assist in maintaining user configurations, passwords and access privileges
- Provide support during system outages or interruptions and maintain contingency operations until full recovery is achieved
- Knowledge of Microsoft Windows, Microsoft Office, Active Directory and basic LAN
- Windows Server, Windows 10, MS Office Product support
- Wireless network hardware: HP Aruba, Ruckus
- Guest Systems: Guest-Tek HSIA, AV setup and maintenance
Qualifications
Work Environment and Physical Demands
- Excellent people skills
- Excellent organizational/communication skills
- COMP TIA A+ or other industry certification, College degree in Information Systems or
technology field helpful, High School or equivalent
- Applicable technical experience preferred
- Experience in hotel operations preferable
Additional Information
Supervision Given and Received
Given: This position has no supervisory responsibilities
Received: Works under direct supervision of Hospitality IT Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available
Work Environment and Physical Demands
- Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements
- No adverse or hazardous conditions
- Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.
For an overview of Aspen Skiing Company’s benefits and other compensation visit aspensnowmass.com/jobs/benefits
As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here