The Cowlitz Indian Tribe Hiring for IT Technician at Tukwila, WA Full Time

Position Summary: This position is responsible for providing day to day IT support to end users of various tribal IT systems including the Electronic Health Records Systems and components and configuration of IT hardware and software and other electronic devices for the staff and users in the Tukwila Clinic.

***If you are a Tribal Member and/or a Veteran and would like this status to have preference in hiring, please list this on your cover letter and/or resume***

Essential Job Duties and Responsibilities include the following, and other related duties as assigned.

• Install, maintain, analyze, troubleshoot, and repair computers, printers, and peripheral equipment
• Install, maintain, upgrade and support PC OS’s and related desktop software including the RPMS/EHR medical records systems.
• Provide software support to users of the RPMS/EHR medical records in the Tukwila office and all other employees at Tukwila location.
• Provide the support, maintenance, and security of networks and applicable devices including copiers, telephones, smart TV’s, and cell phones on an as-needed basis.
• Investigate, troubleshoot, and resolve end-user IT problems.
• Maintain and track inventory of IT hardware and software, including tracking the condition and status of all IT assets and assist in planning for obsolescence, replacements, and upgrades.
• Identify potential areas for new technology application, system improvements and upgrades.
• Assist as necessary with IT vendors and contractors to support and maintain existing tribal IT assets or to implement new ones in the Tukwila office.

Knowledge, Skills, and Abilities:

• In depth knowledge of desktop and laptop computers and peripheral hardware
• Proficiency in installing, configuring, and using desktop OS’s such as Windows 10 Professional and applications such as Microsoft Office 365, MS Team and other common applications.
• In depth knowledge of Windows Server, AD and Domains.
• Good understanding of networking including Ethernet on copper and fiber, TCP/IP, NICs, switches, routers, AP’ s, FW Appliances, etc.
• Ability to understand, document and complete work requests from tribal management and staff.
• Knowledge and demonstrated experience documenting clinic operations and practices.
• Knowledge and experience with at least one clinic EMR software package.
• Understanding and application of HIPAA laws and policies.
• Excellent communication skills both verbal and written.
• Good customer service skills.
• The ability to document all work performed so that other IT professionals would be able to understand the work done.
• Must be able to handle multiple interruptions, able to multi-task and to handle multiple priorities.
• The ability to meet deadlines and diligently follow standards and best practices.

Education and Experience:

• AA, BA or BS in IT or related field.
• Minimum 3-5 years’ experience providing hardware, software and user support in a behavioral health or medical clinical environment.
• Knowledge and at least 1 year experience supporting major EHR/EMR software and associated systems 1. H.S. RPMS/EHR preferred
• Demonstrated high level technical knowledge of Windows 10 Professional operating systems.
• Experience with enterprise systems and Microsoft Domain networking, including some knowledge of at least 1 low level programming language or Windows scripting.
• Demonstrated experience within a Windows Server environment using Server 2012 or higher.
• Ability to work well with people from many different disciplines, programs, and departments with varying degrees of technical expertise.
• Experience supporting AV equipment, video conference rooms and related systems is desired.

Other Job Qualifications:

• Must possess a valid Washington State driver’s license appropriate for the type of vehicle to be operated.
• Must submit to and pass drug screening
• Must submit to and pass background check for this position and is required to be screened through the Washington State criminal record check (WATCH) that covers the last 10 years and an FBI National criminal records check
• This is an on-site position and remote work will only be authorized in extreme instances for a very short duration.

Requirements: Must submit to and pass a criminal background check and drug screen.

***If you are a Tribal Member and/or a Veteran and would like this status to have preference in hiring, please list this on your cover letter and/or resume***

The Cowlitz Indian Tribe is an Equal Opportunity Employer, and a Drug & Alcohol-Free workplace. Except as provided by Title 25 CFR, Section 472 which allows for Indian preference in hiring, the Cowlitz Indian Tribe does not discriminate on the basis of race, color, creed, age, sex, national origin, physical handicap, marital status, politics, or membership or non-membership in an employee organization.