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A growing agritech organization is hiring a Technical Support Engineer in Fort Worth, Texas. This company builds IoT-driven water monitoring systems used in agricultural environments, combining hardware devices, mobile connectivity, and cloud-based software. This is a full-time, on-site position focused on supporting field technology and customer deployments.
This opportunity is ideal for someone who enjoys hands-on troubleshooting across both hardware and software. The role offers exposure to real-world IoT systems, collaboration with an international engineering team, and the ability to directly influence product performance and improvements. Candidates who are self-sufficient, curious, and comfortable working across technical disciplines will thrive.
Required Skills And Experience
- Experience in technical support, field service, or a similar role
- Strong troubleshooting skills across hardware and software systems
- Familiarity with IoT devices or mobile-connected technology
- Basic understanding of electrical systems and components
- Ability to read and interpret technical diagrams or schematics
- Strong communication skills both written and verbal
- Ability to work independently and manage priorities
Desired Skills And Experience
- Hands-on experience with electronics or device repair
- Knowledge of voltage systems such as 120V, 220V, or 240V
- Experience with relays, contactors, or similar components
- Soldering experience
- Previous experience supporting field-deployed technology
- Exposure to startup or fast-paced environments
What You Will Be Doing
- Diagnose and resolve technical issues involving hardware and software systems
- Support escalated customer cases and provide timely resolutions
- Partner with engineering teams to test product updates and improvements
- Document technical issues, solutions, and troubleshooting steps
- Provide internal IT and technical support for the U.S. team
- Assist with system validation and field testing
Tech Breakdown
- 50% Hardware and electronics troubleshooting
- 50% Software, mobile, and IoT systems support
Daily Responsibilities
- 70% Hands-on technical troubleshooting and diagnostics
- 10% Internal support and process documentation
- 20% Cross-functional collaboration with engineering and support teams
The Offer
- Competitive base salary
- Performance-based bonus eligibility
Benefits
- Medical, Dental, Vision
- Paid vacation and holidays
Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.
Posted By: Kaejen Surat