Talent Group Hiring for Contact Center Representative – Second Shift at Remote Full Time

Talent Group is hiring a remote Contact (Call) Center Associate! The candidate must be located in the Piscataway, NJ area and open to occasional travel onsite. This is a 2-year contracting opportunity offering great benefits! Do not miss this great opportunity to work from home! Must be eligible to work on a full-time W2 basis.

Job Summary:
The Contact Center Associate will be responsible to service and troubleshooting Product & Service challenges presented by internal and external customers including, members, individuals, staff and volunteers via Chat, bulk mail, phone, and interdepartmental communications.

The incumbent in the role provides prompt and professional high-quality service and solutions on a consistent level. He/She will assume ownership and accountability for resolution of all inquiries, attend training to develop job skills, products/services knowledge, and Contact Center skills. This individual works well with minimal supervisor interactions and can make decisions to deliver high satisfaction to our members and customers. This position is under general supervision and typically reports to a supervisor.

Essential Functions:

Typical tasks include but are not limited to:

• Provide practical solutions to members, customers, and volunteers.
• Understands the methodology and works on problem solving solutions.
• Receive research and respond to member and customer inquiries.
• Provide personalized support concerning products, services and benefits.
• Follow Contact Center SOP (Standard Operating Procedures).
• And other responsibilities as designated by department management.

Shift Hours: 4:30 pm – 1:00 am Eastern Time

Job Types: Full-time, Contract

Pay: $15.00 – $17.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Experience:

• Call center: 1 year (Preferred)

Work Location: Remote