Talent Group is hiring a remote Contact (Call) Center Associate! The candidate must be located in the Piscataway, NJ area and open to occasional travel onsite. This is a 2-year contracting opportunity offering great benefits! Do not miss this great opportunity to work from home! Must be eligible to work on a full-time W2 basis.
The Contact Center Associate will be responsible to service and troubleshooting Product & Service challenges presented by internal and external customers including, members, individuals, staff and volunteers via Chat, bulk mail, phone, and interdepartmental communications.
The incumbent in the role provides prompt and professional high-quality service and solutions on a consistent level. He/She will assume ownership and accountability for resolution of all inquiries, attend training to develop job skills, products/services knowledge, and Contact Center skills. This individual works well with minimal supervisor interactions and can make decisions to deliver high satisfaction to our members and customers. This position is under general supervision and typically reports to a supervisor.
Typical tasks include but are not limited to:
Shift Hours: 4:30 pm – 1:00 am Eastern Time
Job Types: Full-time, Contract
Pay: $15.00 – $17.00 per hour
Work Location: Remote
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