Position Purpose: Provides daily support to the Marketing Representatives who are responsible for identifying potential customers; applies strategies and tactics for making the customer aware of the products and services Fidelis Care New York offers; manages the activity and performance of a specific territory and team staff to ensure that budgetary goals are met or exceed; ensures compliance with all regulatory, audit, and corporate policies.
Track, monitor, and report staff productivity with the use of specific reporting tools; gather and analyze recurring sales and marketing data to provide management with status reports; make periodic site visits, explore specific needs, and resolve problems to build and maintain client relationships.
Make daily contact to clients via phone and email; carry out periodic reviews of individual client and organization relationships and resolve problems to build and maintain customer and employee relationships; effectively interact with internal and external customers.
Provide timely schedules to the marketing department; ensure that marketing activities are conducted at the appropriate locations to maximize enrollments; conduct routine on-site verification; ensure all staff has the appropriate materials and information to effectively complete the job; meet regulatory compliance and business needs.
Perform quality reviews of applications and ensure timely submission of the applications; keep overall rejection rate at acceptable levels.
Effective Business Communication: Skilled in communicating with technical and business constituencies in writing effective business specifications and requirements.
Business Analysis Knowledge: Skilled to work in a fast paced environment. Must have strong analytical and problem solving skills.
Customer Service: Skilled to communicate with all levels of management, internal and external customers.
Education/Experience: High School or GED required. AA/AS – Associates Degree or equivalent preferred. One to three years Supervisory experience preferred. Three or more years sales environment experience working in demanding sales environments with quota based goals preferred. One to three years managed care experience required. Proficiency in Microsoft Office: Excel, Word, Access; Lotus Notes; Internet.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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