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Wrench Group is experiencing significant growth across our partner brands, creating a unique leadership opportunity for a Senior Vice President of Operations to join and help scale one of our flagship companies, Ragsdale.
For over 30 years, Ragsdale has built a trusted reputation in the Atlanta market for delivering exceptional HVAC, plumbing, and electrical services. Our success is rooted in a strong culture—one centered around accountability, teamwork, and an unwavering commitment to doing what’s right for our customers and our people.
We are seeking a hands-on, growth-oriented operator who will partner closely with the current President/founder to lead day-to-day operations, strengthen organizational performance, and drive the next phase of growth. This role is designed as a succession opportunity, with the expectation to transition into the President role over time.
What makes this opportunity unique
- Direct partnership with current Founder/President
- Structured transition plan into the President role
- Opportunity to take a strong, stable business and unlock its next level of growth
- Backed by Wrench’s national platform with scale, resources, and support
This is an on-site leadership role based in Dallas, GA, requiring strong field engagement and team connectivity.
Who ARE You?
Leadership and Management
- Provide strategic leadership and direction to the operational functions of the organization.
- Build and lead a high-performing operational team.
- Foster a positive and collaborative working culture within the organization
Operational Oversight
- Develop, implement, and monitor operational policies and procedures.
- Streamline and optimize business processes to improve efficiency and reduce costs.
- Ensure effective utilization of resources and technology to support operations.
Financial Management
- Collaborate with the CFO or finance team to develop and manage the operational budget.
- Monitor financial performance, identify areas for improvement, and implement cost-saving and margin improvement measures.
Strategic Planning
- Work closely with other leadership partners to contribute to the development and execution of the overall business strategy.
- Translate strategic objectives into operational plans and initiatives.
Communication
- Foster effective communication channels across different departments and levels within the organization.
- Report regularly to stakeholders on operational performance and key metrics.
Business Development
- Collaborate with other executives to identify and pursue business growth opportunities.
- Assess the feasibility of new projects and initiatives from an operational standpoint.
Customer Focus
- Ensure a customer-centric approach in operational activities to enhance customer experience.
- Monitor and improve customer service processes to ensure the long standing great reputation is preserved long term.
Technology and Innovation
- Stay abreast of industry trends and emerging technologies.
- Identify opportunities to leverage technology for operational improvements and innovation.
Performance Measurement
- Establish key performance indicators (KPIs) to measure the success of operational objectives.
- Regularly assess and report on the performance of operational processes.
Crisis Management
- Develop and implement contingency plans to address unforeseen challenges and crises.
- Lead the organization with resilience and adaptability.
We are seeking a proven leader with
- 10+ years of leadership experience in residential home services (HVAC, plumbing, electrical)
- Demonstrated success leading $50M+ service businesses
- A track record of year-over-year growth, operational improvement, and team development
- Strong financial acumen (P&L ownership, forecasting, margin improvement)
- The ability to balance strategic thinking with hands-on execution
- A leadership style that drives accountability, culture, and performance
