Southern Hospitality Services, LLC Hiring for Guest Experience Specialist Full Time

We are seeking an enthusiastic individual to fill a remote Guest Experience Specialist position within our team. As a Guest Experience Specialist, you will be responsible for assisting guest while providing the exceptional service we are known for in the industry! This position is great for individuals with or without prior experience, that love helping others, and can be done part or full time. The Guest Experience Specialist will be working in a high performance, guest-focused team environment, and will be responsible for several tasks. If this sounds like you, then we would love for you to apply!

The Guest Experience Specialist (GES) will be responsible for the following roles:

• Act as a lesion between guest and corporate, while providing resolution to complaints
• Providing information and support to guest regarding products/services
• Manage large amount of incoming calls, and time sensitive responses required
• Inform guest of specials, deals, or promotions when available
• Take appropriate detailed notes regarding guest request/needs to ensure accuracy
• Attend required ongoing trainings, including zoom calls with team members
• Maintain a positive,guest-oriented culture in the workplace
• Work in harmony with other team members and leadership
• Accurately handle guest funds, maintaining proper documentation of transactions
• Must be able to multi-task, and adapt to changes
• Be able to effectively problem solve, with a can-do attitude
• Navigate through multiple systems and programs
• Utilize deescalation training tactics
• Actively listen to guest complaints, to locate the root cause, and provide a satisfactory resolution
• Work with team leadership to ensure property customer service
• Assist with the placement of orders, refunds, and or exchanges
• Participate in ongoing training and skill development activities
• Provide exceptional service, whether interpersonal, verbal, or written
• Maintain a quiet distraction free office space
• Guide guest through the planning process, and various packages
• Contribute to team effort by accomplishing related results as needed
• Assist with generating sales leads – and providing them to our sales department
• Respond promptly to customer questions, concerns, and complaints in a professional and timely fashion
• Go the extra mile, providing amazing service

Requirements:

• Be at least 18 years of age, or older
• Legally authorized to work within the United States
• Computer with reliable internet connection
• Effective with communication (verbal and written)
• Outgoing personality, with a passion for service
• Prior customer service experience highly encouraged, but not required

Benefits:

• Amazing team culture in the workplace
• Growth potentials, with additional benefits
• Access to exclusive benefits and perks within the industry
• Insurance options
• Flexible schedules