V2Soft ( ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer’s true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.
Under the general supervision of the Team Lead for Network & Telecom of Volkswagen Group of America Client this position is responsible for planning, implementing and maintaining a telephony environment within Client that meets the needs of the organization. The position is responsible for 3rd level operational engineering & support including planning, design, and implementation of hardware, applications and operating systems per the Client Telecommunications policy. This position will create documentation, standards and policies for junior members of the engineering and operations teams, overseeing their training and auditing as necessary to ensure that they are followed. This position provides a timely response to approved business unit, developer, and administrator community requests for assistance including project support. The position requires participation in a 24-hour on-call support, after hours scheduled changes as needed, and to resolve telecommunications problems/issues. In addition to verifying organizational compliance with established policies and procedures, the this role will be responsible for ensuring the health and stability of all telephony equipment and services, including PBX, Voice Servers, Voice Mail servers, adjunct Voice systems, CMS, voice circuits, IVR, 1-800 numbers via SOMOS and telephony monitoring tools.
This role will also provide 3rd level operational telephony network support for 60+ Client sites and the 14+ Client Contact Center communities:
Formal Education or Equivalent:
Certifications/Years of Experience:
Demonstrable Work Experience with each of the following:
V2Soft is an Equal Opportunity Employer ( EOE).
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