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The Supervisor Shipment Management is responsible for interfacing with internal & external customers on all issues including regular business review, customer site visits and internal & external presentations of account status updates. Daily conference calls with clients in support of start-ups/on going business demands. Supervisory responsibilities for Coordinators to include cross-training of account(s). Provide logistical solutions to customer requirements and requests. Tracking and reporting of financial metrics and measurements. Ensure adequate development and execution of training program for level operational activities.
Schedule: Monday-Friday 2:00 PM to 10:30 PM
Customer Interface and Service: Direct interface with internal and external customers on operational issues and tactical communications
Operational Responsibility: Direct supervisory responsibilities for all SMC’s and responsibility to provide direction to SMRs
Tactical Account Level Operational Support: Direct support of front line execution of customer business requirements. Also provide strong support on customer solution development and deployment
Continuous Improvement & ISO 9001 Quality Program: Responsible for insuring that account level quality system is maintained in accordance with site/service wide ISO 9001 quality system. Function as an internal ISO auditor
Reporting, MOPs and Metrics: Responsible for accumulating and reporting of account specific metrics and measurements to SMCC management
Operational Planning: Planning staffing and operational requirements at the account level based on customer needs and known forecasting of customer demands
Skills and Abilities
Ability to lead/manage others
Demonstrated ability to manage a diverse workforce in a command center environment
Effective leadership skills
Maintains a high degree of professionalism
Ability to represent the company with external constituents
Ability to build strong customer relationships
Direct customer interface (internal/external) on all customer related issues
Demonstrates a high level of accuracy, even under pressure
Ability to communicate effectively and work in a team environment under reasonable pressures in a fast paced environment
Demonstrates problem solving skills
Strong verbal and written communication skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Bachelor’s degree required Degree in related field plus 2 years Logistics experience
Two (2) years or more Logistics experience required
DOT Regulated: No
Job Category: Transportation
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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