Recruiting Paid Consultant – Employee Service Center, Knowledge Base & HR AI Support Full Time NEW

We are seeking experienced HR service delivery and HR operations professionals (or HR knowledge-management, HR shared-services, or HR chatbot operations leads) to provide expert insight as part of a project for our AI Marketplace. No preparation required — just your real-world experience.

This is a one-time, paid, project-based interview engaged on a contract basis— not a full-time role. 

Location: U.S.-based experts only

Engagement: One-time, project-based interview

Work Type: Remote

Estimated rate: $115/hour (prorated for the 30-minute task)

What You’ll Do

You’ll complete a ~30-minute recorded AI-led video interview where you explain how you actually do your work in practice.

This interview will focus on:

• Triaging employee HR cases, routing/escalating sensitive or specialist issues, and managing SLA-driven service-center workflows
• Designing and maintaining HR knowledge-base articles, self-service workflows, content reviews, and deflection loops
• Scoping, testing, governing, and monitoring HR AI agents or chatbots, including human handoff and incident response
• Navigating HR policy, privacy, compliance, access-control, and documentation requirements across employee support channels

You will be asked to explain workflows specifically within: employee HR case intake, triage, escalation, self-service knowledge management, and HR AI/chatbot support workflows.

You should only apply if you can confidently walk through these areas step-by-step based on your own experience and respond to AI-led interview questions with depth, clarity, and real-world examples.

What We’re Looking For

• 7+ years in HR service delivery, HR shared services, employee service center operations, HR knowledge management, or HR AI/chatbot support
• Direct, hands-on experience in employee HR case intake, triage, escalation, self-service knowledge management, and HR AI/chatbot support workflows
• Experience making or influencing decisions related to case routing, escalation, deflection strategy, sensitive-case handling, knowledge governance, chatbot boundaries, and production monitoring
• Familiarity with tools such as: ServiceNow HRSD, Workday Help, Salesforce Service Cloud, Zendesk, Confluence, SharePoint, Moveworks, Microsoft Copilot Studio, Workday, SAP SuccessFactors
• Strong ability to clearly explain workflows, decisions, and reasoning
• Experience owning or directly executing these workflows in a real production environment
• Experience working cross-functionally with HR, legal, payroll, finance, HRIS, business leaders, people managers, or compensation committee stakeholders as relevant to the workflow

About the Interview

The interview is designed to elicit step-by-step explanations of real workflows and decision-making processes, with an emphasis on detailed, experience-based responses rather than high-level summaries.

This is a project-based engagement. Selected participants will be paid for completing a recorded AI-led video interview; hourly rates are estimates based upon anticipated time of completion. Participants will control their own schedule, provide their own tools to complete the interview, and may participate in other opportunities as they choose.

Once you complete the interview, we’ll send your video recording and transcript, along with AI-generated insights, to the internal research team and AI lab partner. This data will be used to generate a structured list of tasks associated with your profession and for AI model improvement.

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