Job Description SummaryReady to join an industry leader? Liberator Medical, part of the BD family of companies offers Higher Pay, Incentives, Medical Benefits and 401K day ONE!
From our call center you will facilitate intake of new and reorder Purewick customer product orders from multiple lead/referral sources and enroll customers into Liberators supply program.
PRIMARY DUTIES AND RESPONSIBILITIES
1. Articulate the features and benefits of the Purewick system including knowledge of all aspects of use and maintenance of the equipment. 2. Complete initial and follow-up calls on prospective leads via inbound and outbound calls/dialer to include identifying and resolving customer concerns within the process 3. Maintain departmental call volume requirements to include inbound and outbound calls 4. Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers 5. Meet or exceed monthly departmental sales goals as established by Sales Ops management 6. Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.
ANCILLARY DUTIES AND RESPONSIBILITIES
1. Maintain a positive work atmosphere that embodies Liberators philosophy- Professional excellence, teamwork and integrity. 2. Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up 3. Assist other departments and team members when required or requested to help meet business needs. 4. Perform other duties and tasks as assigned
REPORTING RELATIONSHIP RESPONSIBILITIES
__x__ No supervisory responsibilities
__ ___ Provides work direction only
Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.
Positions Supervised: Title:N/A
Approx. Number in Position:___N/A
MINIMUM REQUIREMENTS OR QUALIFICATIONS
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions) a. Education/Experience: High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience. b. Skills: 1. Language: Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training tools. Ability to write some external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers. 2. Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills. 3. Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 4. Computer: Knowledge of Word Processing software, Excel, Access and/or other database software. 5. Telecommunications: ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems) c. Licensure or Certifications required: No certifications needed
1. Ability to work some evening shifts, weekends, and overtime as needed
PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ) While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 50 lbs. WORK ENVIRONMENT
(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ) While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions. The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position. The Company officers, mid-level, and entry level management staff may assign additional duties and responsibilities as needed. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Primary Work LocationUSA FL – Stuart Airport Road
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