PSAP SERVICES TECHNICIAN
United States-Tennessee-Tennessee Staff at Home
Connecting people with each other and the right information is mission
critical. Intrado, formerly West develops innovative cloud-based
technology to make it easier, more effective and more efficient to
make the right connections. Our solutions put people in sync with each
other and the right information, so they gain the insight needed to
reach better decisions on the issues that matter most. We do it with a
laser focus on reliability.
Intrado is a leading provider of technology-driven, communication
services, serving Fortune 1000 companies and other clients in a
variety of industries, including telecommunications, retail, financial
services, public safety, technology and healthcare. For more than 30
years, we have been leading the way in hosted and cloud-based
Intrado is looking to hire a PSAP Technician to join our Life & Safety
NASHVILLE, TN LOCAL CANDIDATES ONLY PLEASE
The PSAP Services Technician will be responsible for participating in
the installation of 911 call handling and dispatch systems, including
travel to customer site, installation and troubleshooting of software
Troubleshoot and resolve issues with product compatibility and
integrations within scope of responsibility
Travel to customer site to install assigned software and
troubleshoot any product issues
Provide on-site training for all assigned products
Assist in resolving routine program quality issues by identifying
issue(s) and researching in a timely manner
Establish and maintain a professional relationship with
internal/external customers, team members and department contacts
Provide remote support to customers as needed
High school diploma or GED required.
Degree (Bachelor s/Associate s) from an accredited college or
university in MIS or Computer Science preferred
Minimum two years of technical customer service experience, or
tier 1 technical support is required
Minimum one-year installation or software training experience
Minimum two years experience with networking, Windows based
servers and workstations required.
Based on assignment one year of Linux experience may be required.
Minimum one-year experience with Oracle and SQL preferred.
Certifications (e.g. Cisco Certified Network Associate (CCNA),
Cisco Certified Network Professional (CCNP), Microsoft Certified
Systems Engineer (MCSE), etc.) preferred.
Knowledge of cabling (e.g. running, terminating and testing Cat5e,
568a, 568b, RJ45 etc) preferred.
Basic telephony knowledge (e.g. MDF, tip and ring punchdown, color
codes, POTS, etc.) preferred.
Based on areas of assignment, ability to travel 75% or more of the
time may be required
Basic knowledge of Word and Excel required
May be required to obtain CJIS clearance upon hire
May be required to pass reoccurring internal continuing
certification training on company equipment and products
Our solutions connect people with each other, and the information
needed to gain insights for better decisions on the issues that matter
most Information to Insight.
Intrado has sales and/or operations in the United States, Canada,
Europe, the Middle East, Asia Pacific, Latin and South America and is
an Equal Opportunity Employer Veterans/Disabled and Other Protected
06/18/2020, 10:41:21 AM