Pro Counter Associate Full Time NEW

The Pro Counter Sales Associate for Specialty Tile Inc. is the first point of contact with walk-in and pick-up customers and is responsible for the selling and promotion of tile, tools and installation products. In addition, this position maintains/grows customer relationships, performs in-store customer service, overall organizational promotion, and sales counter stocking duties.

Primary Responsibilities

Sales Responsibilities

· Promote and sell products and/or services to meet customer needs

· Develop new customers and grow existing customer accounts

· Provide readily-available alternatives for products when desired/requested items are not in stock

· Recommend products based on customers specific needs, up-sell where possible to increase margin

· Offer technical assistance where applicable, or direct customer to appropriate vendor rep for solutions

· Maintain up-to-date working knowledge of setting materials, tools, and supplies to provide the best service possible by participating in workshops, PK’s, and presentations when available

Customer Service Responsibilities

· Welcome all customers & potential customers

· Field sales counter phone calls and answer or direct to appropriate person

· Sales order entry, inventory allocations, and payment processing

· Communicate with outside reps and customers on material timelines and backorders

· Complete paperwork and reporting in a timely and accurate fashion

· Assist with preparing and maintaining merchandise displays

· Verify and receive customer returns

· Stock profile updates in their proper inventory locations

· Assist in keeping floor and stock area clean and orderly

· Follow up on shortages and expedites issues by reporting to the manager

· Perform stocking duties including taking inventory and re-stocking supplies

. Model exceptional customer service to external customers & internal STP employee

. Contribute to team effort by accomplishing other tasks as needed & other projects as assigned.

Knowledge & Skill Requirements

· Bi-lingual Preferred (Spanish or Portuguese)

. High School Diploma or equivalent

· 1-2 years of sales experience or customer service experience

· Demonstrated work ethic, integrity, and professional conduct

· Be a resourceful problem solver and self-motivated team player

· Professional and effective written and oral communication skills

· Strong interpersonal skills with the ability to get along with customers, vendors, suppliers, and employees

· Proficiency in problem solving while demonstrating innovation in generating new and better solutions

. Ability to lift / move up to 55lbs.

Pay: $45,000.00 – $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Language:

• Spanish (Preferred)

Ability to Commute:

• Norcross, GA 30093 (Required)

Work Location: In person