Plasma Center Operations Manager Appleton, WI – Eisenhower Dr. Location Full Time

Every day at BioLife, we feel good knowing that what we do helps improve the
lives of patients with rare diseases. While you focus on our donors, we ll
support you. We offer a purpose you can believe in, a team you can count on,
opportunities for career growth, and a comprehensive benefits program, all in a
fast-paced, friendly environment.

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

OBJECTIVES/PURPOSE

Responsible for managing the operations of plasma collection facility, to
include financial, marketing, administrative, regulatory, quality, personnel
and facilities management functions. Supervises the daily functions and staff
activities across departments to optimize operational efficiency.

ACCOUNTABILITIES

Employee development (60%):

• Initiate and deliver staff communications, network and local.
• Oversee and ensure all employees are properly, timely, and accurately

trained in technical areas.

• Providing timely and accurate feedback to both hourly and exempt staff

members.

• Developing employee talent, through regular meetings, goal check-ins,

development plans, etc.

• Administer year-end review process and compensation changes.
• Assist in management of the recruiting process. (i.e. – phone screens,

interviews, offers, on-boarding)

• May support and conduct management training.
• Provide leadership to ensure donor retention, high customer service

levels, production monitoring and cost data.

Operations Management (40%):

Supervise_The_Operations_Within_The_Facility

• Maintain compliance with all federal, state, local and company

regulations related to quality of product, employee and donor safety.

Manage facility audit processes and help to resolve any related issues that
arise from the audit:

• Collaborating with Regional Manager and management team to prepare for

and host internal and external auditors.

• Ensuring timely response and closure to audit observations.

Perform_Analysis_Of_Related_Data_To_Promote_Efficient_Operations

• Forecasting and attaining production and cost goals, while assuring

compliance with Shire, local and federal regulations.

Resolve related facility issues and manage inquiries for facility information.

May assist in center production issues.

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• Minimum of three years experience preferably in a medical or other

regulated field, or an equivalent com- bination of education and
experience.

• Must have excellent interpersonal, leadership, organizational and

technical skills.

• Ability to attract, retain, motivate and develop a team of diverse

individuals. Demonstrated ability to multi- task, prioritize, and
communicate with senior management.

• Requires weekend and extended work periods.
• Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR)

and AED certification.

Leadership

• Integrity
• Fairness
• Honesty
• Perseverance
• Putting the patient at the center
• Building trust with society
• Reinforcing our reputation
• Developing the business

Decision-making and Autonomy

• Consults center management teams to effectively problem solve, ensure

safety of staff and donors, and provide an exceptional customer
experience.

• Coordinates with external vendors and contractors for building

maintenance and other contracted services.

• Authority to make hiring/separation decision regularly (involuntary must

collaborate with HR)

Interaction

• Responsible for providing exceptional customer service to donors

(external) and fellow employees.

• Refers to Group/Regional management for guidance on high-impact and/or

sensitive decisions.

• Advises and counsels all staff on operational, safety, and customer

service concerns.

• Delivers performance and review feedback to all staff.
• Reports to Group Manager and/or Regional Operations Lead.

Innovation

• May participate in the management of projects and new initiatives within

the center or across centers.

• Supports the center management team in identifying operational

opportunities for continuous improvement, initiating changes to center
processes as needed, through use of company approved procedures
(including but not limited to 5S, Value Stream Mapping and Kaizen).

Complexity

• Requires ability to stand and walk for entire work shift.
• Potential exposure to blood borne pathogens.
• Requires occasional bending, stooping, kneeling, crouching, leaning,

reaching above shoulders and below knees, and lifting up to 50 pounds.

• Requires ability to communicate verbally with donors, in person and on

the phone.

• Must have fine motor coordination, depth perception, and ability to hear

equipment sounds from a distance.

• Potential exposures to blood borne pathogens
• Occasional travel. (Less than 10%)

Education,_Behavioural_Competencies_And_Skills

Essential:High School Diploma or equivalent required.

Desired:Associates or Bachelor s degree highly desirable.

Additional_Information

• FLSA Classification (US) – Exempt
• Other duties and responsibilities as assigned.

Notice_To_Employment_/_Recruitment_Agents

Employment / Recruitment agents may only submit candidates for vacancies only
if they have written authorization to do so from Shire, a wholly-owned
subsidiary of Takeda s Talent Acquisition department. Any agency candidate
submission may only be submitted to positions opened to the agency through the
specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only
pay a fee for candidates submitted or presented where there is a fully executed
contract in place between the Employment / Recruitment agents and Shire, a
wholly-owned subsidiary of Takeda and only if the candidate is submitted via
the Agency Portal. Candidates submitted or presented by Employment /
Recruitment Agents without a fully executed contract or submitted through this
site shall not be deemed to form part of any Engagement for which the Agency
may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer
committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda,
will not discriminate against any worker or job applicant on the basis of race,
color, religion, gender, national origin, ancestry, age, sexual orientation,
marital or civil partnership status, pregnancy, gender reassignment, non-job
related mental or physical disability, genetic information, veteran status,
military service, application for military service, or membership in any other
category protected under law.

EEO is the Law –
eeopost.pdf

EEO is the Law Supplement –
posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Pay Transparency Policy –
transp_formattedESQA508c.pdf

Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and
providing reasonable accommodation to individuals with disabilities. If,
because of a medical condition or disability, you need a reasonable
accommodation for any part of the application process, or in order to perform
the essential functions of a position, please call and let us know
the nature of your request and your contact information.

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