People (HR) Operations Manager Full Time NEW

PEOPLE OPERATIONS MANAGER

US – Remote

We are a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery.

Our Values

Our values are the foundation of how we work, grow, and support one another:

• Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
• Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
• Experiment to Improve: We use data to inform decisions and continuously assess our performance.
• Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

If this resonates with you, we invite you to bring your creativity, energy, and curiosity to us.

About this role

This is a pivotal role for a high-impact People Operations leader ready to own and strategically scale our core HR functions. You will thrive in a high-volume, rapidly evolving environment and be essential to driving the success of the People team. You bring strong HR generalist experience, the ability to execute daily HR operations with accuracy, urgency, and sound judgment and a strong passion for process improvement.

To be successful in this role, you must be able to independently manage and own all core operational HR functions including employee relations, benefits, LOA, onboarding/offboarding, HRIS, workers’ compensation, and compliance reporting. You are a process-improvement champion who is passionate about implementing structure, refining systems, and strengthening team-wide consistency as we scale

You will be critical in driving the success of the People team, ready to roll up your sleeves to build and contribute across the full range of people operations functions.

Key Responsibilities

• Continuous Process Transformation: Proactively identify, design, and implement end-to-end process transformations across the People team to ensure we can meet the demands of Waymark’s rapid, sustained growth.
• Data management & HRIS: Configure, maintain, and optimize the Rippling HRIS for accurate data management and reporting. Enter employee changes and ensure payroll and HR systems are updated accordingly. Ensure employee files are maintained in a compliant and efficient manner.
• Payroll & Compliance: Collaborate closely with Finance to audit and execute accurate payroll processing, focusing on timely, accurate, and compliant reporting.
• Elevated Employee Experience & Support: Serve as the trusted, day-to-day subject matter expert, developing scalable and efficient processes to resolve inquiries across benefits and employment policies.
• Onboarding : Manage onboarding compliance steps (I-9s, systems setup, file creation). Ensure consistent and positive new-hire experience across all teams.
• LOAs: Manage LOAs in accordance with applicable state and federal laws, liaising between the LOA vendor, employees, manager and other internal People team members. Guide employees and managers through requirements and timelines.
• Strategic Benefits Program Management: Lead all day-to-day benefits operations (QLEs, 401(k), Open Enrollment), and actively partner with the VP, Head of People to evolve our total rewards strategy to remain highly competitive.
• Policy Ownership: Primary owner responsible for People team policies and SOPs.

Minimum Qualifications

• 7+ years of progressive HR experience
• Bachelor’s Degree or equivalent experience
• Expert-level knowledge of employee benefits, LOAs, HR Compliance and employment-related laws and regulations
• Experience with HRIS (preferably Rippling)
• Proven track record and desire for process improvement
• Superior written and verbal communication skills

Preferred Qualifications

• Healthcare industry experience preferred
• Combination of start-up and established organization experience strongly preferred
• SHRM-CP, SHRM-SCP, PHR, or SPHR Certification preferred
• Prefer candidates living in either the Pacific or Mountain time zones