Patient Services Manager Full Time

Working as aPatient Services Manager, you will have the opportunity to perform
a variety of duties to include the planning and supervision of patient food
assembly and service, and the scheduling, hiring, dismissal and training of
tray line, diet office and hospitality personnel. Additionally, as a member of
the management team, you will ensure patient satisfaction and good public
relations through the safe and efficient use of resources. This exciting
position will provide both challenge and satisfaction while allowing you
continued career growth.

Key Responsibilities:

• Establishes goals and oversees implementation of patient food services

needs based upon medical direction, patient population and contract

• Hires, leads, directs, coaches, trains, and develops patient services

team members

• Complies with dietary restrictions on special or modified diets to ensure

optimal food preferences are met within guidelines of diet order
limitations

• Complies with regulatory agencies, including federal, state, and Joint

Commission as evidenced by successful completion of surveys with no
deficiencies

• Visits patients on an assigned nursing unit or area and helps ensure that

every patient is visited by a member of the management or professional
team at least once during their hospital stay

• Ensures patient services staff assists in achieving stated patient

satisfaction goals

• Participates in facility-wide and department Performance Improvement

Program and on Performance Improvement teams to improve processes and
patient care

• Follows facility, department, and Company safety policies and procedures

to include occurrence reporting

• Participates and attends all departmental meetings, staff development,

and professional programs, as appropriate

Preferred Qualifications:

• B.S. Degree in Food Services Technology/Management, Dietetics or related

field; or Associate s Degree plus three years of directly related
experience preferred

• Minimum of three years of acute or long-term care experience preferred,

depending upon formal degree or training

• One to three years of direct foodservice operational management

experience, preferably in an acute or long-term care setting

• Knowledge of P&L accountability and contract-managed service experience

is desirable

• Registered Dietitian, Registered Diet Technician or Certified Dietary

Manager certificate preferred

• Must be willing to participate in patient/resident satisfaction programs/

activities

• ServSafe certified highly desirable

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