HR & Recruitment
Patelco Credit Union Hiring for Talent Development Specialist Full Time
About Patelco Credit Union:
Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans
We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.
Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and wellbeing of its membership. With more than 400,000 members primarily in and around northern California, Patelco is committed to improving their members’ financial well-being and fueling hope and opportunity for its members by offering personalized solutions, advice, and expertise that empower them to achieve personal financial freedom. Founded in 1936 with $500.00 in assets by employees of the Pacific Telephone and Telegraph Company, Patelco is in the top one percent of U.S. credit unions with more than $9 billion in assets.
Overview:
The Talent Development Specialist helps our team members develop their skills and knowledge. They are great communicators with the ability to effectively describe complicated ideas to different audiences. They are highly organized, proficient in time management, and possess excellent public speaking skills. Thorough knowledge of credit union culture, practices, processes, products, and service expectations is expected for ongoing success. The person in this role works primarily with new employees. Responsibilities include: 1) the facilitation of instructor-led training (virtual and in-person), 2) conducting and analysis of training assessments and evaluations, 3) informing the TD team of classroom observations and results of assessments and identifying additional training needs, and 4) communicating with hiring managers on the outcomes of training interventions and additional actions that may be needed to achieve desired outcomes. A TD Specialist is highly organized, and self-driven with a strong overall understanding of how the various lines of business operate and how work gets done. They possess a strong member service, problem resolution and service excellence orientation and the ability to effectively collaborate with others.
Responsibilities:
- Provides training on systems, service, and operations: Member Service Platform (MSP), Compliant and Problem Resolution (CPR), Branch Suite, Lending 360, Procedure and Product Knowledge, Service & Solutions for Retail Branches and Merced Call Center as required
- Provides facilitation of Branch and MCC Foundations, as well as other training initiatives as they are introduced
- Develops, updates, and maintains a good working relationship with the Talent Development team, HR Teams, and other business units as assigned.
- Ensures that all classroom courses are scheduled, assigned, and prepared in accordance with established standards
- Maintains team training records and finalizes class rosters on MyGPS
- Performs department support functions by answering team member requests and questions
- Answers questions from Team Members and educates them in the utilization of other available resources for information, such as MyGPS and MyPATELCO
- Serves as an expert on systems, such as Spectrum – Summit – Branch Suite, Lending 360, MSP and CPR.
- Stays current and acts as a subject matter expert for policies, procedures, and processes
- Takes responsibility for individual career development and training and seeks opportunities to stay up to date on industry expectations and trends
- Attends as an active contributor and consultant in meetings and committees as assigned
- Regular and predictable attendance is an essential function of this job
- Other duties as assigned.
Qualifications:
- Bachelor’s degree preferred or equivalent work experience
- One to two years of related business experience is required
- Ability to work at a fast pace with flexibility, accuracy, and attention to detail
- Excellent teamwork, communication, initiative, judgment, and discretionary skills
- Ability to apply good judgment, handle and maintain confidential details and records
- Eagerness to work in collaboration in a fast-moving/changing environment
- Excellent organizational and time-management skills with the ability to multi-task
- The ability to work independently while staying connected and being an engaged member of the Patelco OneTeam.
- Ability to plan, develop and coordinate multiple assignments and provide appropriate details as required
- Ability to research, analyze, and propose solutions for multi-faceted problems
- Strong communication skills, including classroom facilitation (in-person or virtual) and public speaking
Target Pay:
$25.84 – $30.39 / hour
Compensation at Patelco:
Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
We Offer:
- An inspiring career that benefits both you and your community
- Competitive compensation packages with bonus opportunity
- Full Medical/Dental/Vision benefits with minimal eligibility waiting period
- Generous 401(k) with 3% Safe Harbor and 5% employer match
- Discounts on loan products
- Tuition Reimbursement
- Onsite Fitness Center at HQ and rewards for healthy habits
- Close proximity to BART, restaurants and shopping
Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans
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