Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex and catastrophic injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business, including its risk-based clinical solutions, case management services, high-value specialty networks, home health, and payment integrity programs. Paradigm is headquartered in Walnut Creek, California, with offices across the U.S. For more information, please visit www.paradigmcorp.com .
We are seeking a full-time IT Service Desk Analyst II position. This position will be based out of Stevens Point, Wi, and will be a hybrid role (in office and at home). This position holds accountability for providing customer technical support for software, hardware, and other system needs to Paradigm’s office and remote employees and contracted personnel; and for using the designated call tracking software to log, prioritize, assign, research, and close customer request. Additionally, it is accountable for supporting desktop and laptop computers, application installation and other designated technical systems.
Call Logging & Response
Process Improvement & Quality Assurance
Education and Support
Planning and Budgeting
Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in, and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.