Onsite IT Systems Administrator
Dollar Tree’s busy distribution center (DC) located in Warrensburg Missouri is currently seeking a strong onsite IT Support professional to support our team. This role will be based in our high volume, fully automated, full case retail distribution center that operates on a multi-shift schedule to meet our aggressive production demands and the needs of the stores we support . The role provides hands-on support for all IT systems, DC equipment, and communications systems in the building. The IT Systems Administrator (aka Remote IS Support Specialist) will collaborate with our corporate IS support team located in the Store Support Center (SSC) to ensure our large team of DC operations and HR management and hourly warehouse associates has the technical resources needed to keep operations running smoothly.
What you’ll be doing/Primary Responsibilities:
Responsible for the installation and configuration of all Infrastructure equipment in the Distribution Center utilizing documented guidelines and procedures. This will include hardware and software upgrades, RF equipment, scanners, and all user hardware including telecom equipment.
Manage and control all access to the computer room to ensure the integrity of the facility while allowing necessary maintenance and upgrades to be completed.
Conduct and maintain an accurate inventory of user hardware and RF equipment onsite in an electronic spreadsheet that is forwarded to the DC Technical Services Manager for annual review.
Responsible for troubleshooting end user and network problems, place trouble calls to the IS Help Desk when appropriate and follow-up to ensure problem resolution.
Responsible for monitoring, coordinating, documenting, and tracking system backups.
Maintain accurate system policies/procedures and runbooks according to the processes developed by the IS Staff at the Store Support Center.
Responsible for submission of all service requests for new equipment, software, associate moves, adds or changes to our current infrastructure configuration.
Manage the computer room inventories and supplies including necessary forms, labels and printer ribbon inventories.
Perform preventative maintenance on all infrastructure equipment to include all label printers (Zebras and OCE), laser printers, etc.
Assist and provide training to Team Members printing labels and processing order files and allocations where required.
Provides on-the-job technical training to all DC Team Members and Managers to ensure systems are utilized properly.
Assist the Maintenance and OPS team with any IT related sortation system issues.
Provide support to DC construction projects, any field offices and stores needing technical assistance.
Responsible for Collaborating and providing secondary support for other DC’s within the network
Be proactive in recommending improvements in procedures that will increase the efficiency of the facility and staff members in regards to IT related technical issues and processes.
Maintain a high level of communication with the SSC IS team, the DC Technical Services team and your Manager of DC Technical Services.
Provide a 30-60-90 Day Project Report to the Manager of DC Technical Services on the 1st of every month copying the QC Manager on this correspondence.
Manage the DC’s RF repair program in getting the equipment fixed and replaced when applicable.
Placing service calls/tickets with support vendors for printers, data center equipment (HVAC, UPS, and Generator) and PC/Server hardware.
Develop and maintain an ongoing positive rapport with end users to enhance the perception of the IS function.
Provide evening and weekend coverage to manage special needs, procedures and emergencies as appropriate.
Assist the DC Technical Services Manager with special projects that may be assigned.
Assist the Director Technical Services with special projects that may be assigned.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.
What we need from you/Job Requirements:
High School diploma or equivalent required; Technical or Associate Degree in Information Technology strongly preferred.
Minimum of 2 years managing multiple PC’s and or servers in a LAN environment desired
Familiarity of systems used in an automated distribution center environment including: conveyor systems, RF scanners, communication devices (i.e. walkie-talkies, radios), and printers
Advance experience troubleshooting and repairing office equipment & computer hardware including: desktop PCs, laptops, network servers, switches, routers, printers, scanners, and other peripherals
Experience working with network equipment and telecommunications equipment, Cisco preferred
Software installation and update management experience to include MS Windows, MS Office, and Warehouse Management Systems (WMS)
The ability to work independently and with minimal direct supervision
Strong organizational and time management skills
High level of attention to detail
Effective verbal and written communication skills
Ability to utilize MS Office programs such as Word, Excel, and Access
Flexibility to provide support to a 24/7 operation
Must be willing to travel as needed
Spanish/English bilingual is preferred
What we offer you:
Dollar Tree offers a full benefits package including:
Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, 401K, Profit Sharing and Discount Employee Stock Purchase Plan
Due to our tremendous growth we also offer excellent career GROWTH opportunities for motivated individuals
Why Dollar Tree:
Priceless Experience: A career with Dollar Tree also comes with a lot of variety. It’s a fun career that allows you to wear a different hat every day.
Big Company With Big Ideas: We are the nation’s leading operator of single price point dollar stores with more than 6,000 locations in 48 states, a $23 billion corporate owned chain.
Valuable Partner: We’re all on the same team at Dollar Tree. We’re about people treating each other with respect, camaraderie and a sense of joint purpose.
Career Growth Opportunity: If you have the drive and energy, a career with Dollar Tree can take you just about anywhere you want to go.
Place We Can All Profit: Why not have your cake and eat it too? Work for a great company and in return get a great benefits package that shows our appreciation.
Discover for yourself how far this DOLLAR can take you!
Dollar Tree is an Equal Opportunity Employer
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