On Car Supervisor Richmond (YVR)

Manage the day-to-day dispatch and scheduling of delivery and pickup routes. Supervise, hire, train, recognize and discipline staff engaged in courier operations. Provide leadership by co-ordinating the efforts of all employees toward continuous improvement and other emerging quality improvement initiatives. Motivate staff toward service excellence and job security through increased revenue, cost-reduction awareness and high performance standards. Develop and maintain programs that foster and enhance employee and customer relations. Support cross-functional initiatives as required. Report and account for all safety, service, people, cost and revenue indicators for this operation.

KEY ACCOUNTABILITIES

Major Responsibilities:

+ Develop and maintain a stable workforce

+ Hire, train, motivate, recognize and discipline staff as required

+ Develop and enhance safety, quality, service and production programs

+ Analyze employee and customer-related surveys, analyze specific indicators in order to continuously improve relationships

+ Report on and account for all aspects of the operation

+ Maintain an effective administrative system – vacations and optional days, audits, employee records and files, seniority lists and all other required documentation

+ Investigate and report all injuries and auto accidents

+ Comply with all federally regulated health and safety and Labour Canada guidelines

+ Investigate and report all service disconnects or failures

+ Develop initiatives to reduce overall centre costs and increase revenue and production

Preload/Local Sort Operations:

+ Ensure appropriate staffing; hire and discipline as required

+ Train and retrain employees on job methods and safe work methods; ensure all a.m. packages are loaded as per load charts and methods, audit and document quality loads or disconnects as required

+ Work with non-union administrative assistants to process exception packages

On Road Operations:

+ Ensure appropriate staffing; hire and discipline as required

+ Train and retrain service providers on delivery and pickup methods, space and visibility and safe work methods

+ Train service providers on all products and services and new methods or services as required

+ Respond quickly to urgent service provider or customer inquiries as required

+ Audit and review all facets of service, production and customer concerns with service providers on an on-going basis

+ Audit and authorize all service provider timecards on a daily basis

Closing Operations:

+ Communicate with on-call dispatch service providers to ensure all pickups have been completed

+ Address and resolve all service provider or customer inquiries as they arise

+ Conduct extensive claims audits on pickup package and load condition quality

+ Work with unload and car wash staff to ensure all package load and unload methods are followed and package car lineup is accurate

+ Work with non-union administrative assistants to process exception packages and maintain DIAD system information

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

EDUCATION / WORK EXPERIENCE

+ Able to train service providers, inside employees and administrative employees on all aspects of their position

+ Bilingual (English/French)

+ Proactive

+ Strong problem solving skills

+ Decision making and leadership skills

+ Good time management skills

+ Able to work in a fast paced, time-sensitive environment

+ Computer skills Advance Microsoft Office

+ Able to challenge and motivate others

+ Good negotiator

ATTRIBUTES FOR SUCCESS

+ Reliable

+ Responsible

+ Accountable

+ Service and production oriented

+ Goal oriented

+ Well organized

+ Strong people skills

Company: UNITED PARCEL SERVICE

Category: Warehousing, Inside Manual

Requisition Number:

Location: Richmond,British Columbia

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