Manage the day-to-day dispatch and scheduling of delivery and pickup routes. Supervise, hire, train, recognize and discipline staff engaged in courier operations. Provide leadership by co-ordinating the efforts of all employees toward continuous improvement and other emerging quality improvement initiatives. Motivate staff toward service excellence and job security through increased revenue, cost-reduction awareness and high performance standards. Develop and maintain programs that foster and enhance employee and customer relations. Support cross-functional initiatives as required. Report and account for all safety, service, people, cost and revenue indicators for this operation.
KEY ACCOUNTABILITIES
Major Responsibilities:
+ Develop and maintain a stable workforce
+ Hire, train, motivate, recognize and discipline staff as required
+ Develop and enhance safety, quality, service and production programs
+ Analyze employee and customer-related surveys, analyze specific indicators in order to continuously improve relationships
+ Report on and account for all aspects of the operation
+ Maintain an effective administrative system – vacations and optional days, audits, employee records and files, seniority lists and all other required documentation
+ Investigate and report all injuries and auto accidents
+ Comply with all federally regulated health and safety and Labour Canada guidelines
+ Investigate and report all service disconnects or failures
+ Develop initiatives to reduce overall centre costs and increase revenue and production
Preload/Local Sort Operations:
+ Ensure appropriate staffing; hire and discipline as required
+ Train and retrain employees on job methods and safe work methods; ensure all a.m. packages are loaded as per load charts and methods, audit and document quality loads or disconnects as required
+ Work with non-union administrative assistants to process exception packages
On Road Operations:
+ Ensure appropriate staffing; hire and discipline as required
+ Train and retrain service providers on delivery and pickup methods, space and visibility and safe work methods
+ Train service providers on all products and services and new methods or services as required
+ Respond quickly to urgent service provider or customer inquiries as required
+ Audit and review all facets of service, production and customer concerns with service providers on an on-going basis
+ Audit and authorize all service provider timecards on a daily basis
Closing Operations:
+ Communicate with on-call dispatch service providers to ensure all pickups have been completed
+ Address and resolve all service provider or customer inquiries as they arise
+ Conduct extensive claims audits on pickup package and load condition quality
+ Work with unload and car wash staff to ensure all package load and unload methods are followed and package car lineup is accurate
+ Work with non-union administrative assistants to process exception packages and maintain DIAD system information
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
EDUCATION / WORK EXPERIENCE
+ Able to train service providers, inside employees and administrative employees on all aspects of their position
+ Bilingual (English/French)
+ Proactive
+ Strong problem solving skills
+ Decision making and leadership skills
+ Good time management skills
+ Able to work in a fast paced, time-sensitive environment
+ Computer skills Advance Microsoft Office
+ Able to challenge and motivate others
+ Good negotiator
ATTRIBUTES FOR SUCCESS
+ Reliable
+ Responsible
+ Accountable
+ Service and production oriented
+ Goal oriented
+ Well organized
+ Strong people skills
Company: UNITED PARCEL SERVICE
Category: Warehousing, Inside Manual
Requisition Number:
Location: Richmond,British Columbia
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