Network Operations Center Engineer 1 Full Time

Network Operations Center Engineer 1

Apply Job ID 1-44413 Date posted 05/20/2020 Location Melbourne,
Florida | Tampa, Florida
Company Overview:
Nuance is the pioneer and leader in conversational artificial
intelligence (AI) innovations that bring intelligence to everyday work
and life. We deliver solutions that understand, analyze, and respond
to people, amplifying human intelligence to increase productivity and
improve security. With decades of both domain and AI expertise, we
work with thousands of organizations across a wide range of
industries.
Join our team! At Nuance, we are constantly reinventing how people
connect with technology and with each other. Our AI-powered solutions
empower organizations to transform business as usual. For decades,
the world s leading financial, healthcare, telecommunications,
retailers, and government organizations have trusted Nuance to bring
them award-winning solutions that deliver more meaningful outcomes and
empower a smarter, more connected world. From clinical speech
recognition technologies that free physicians to spend more time
caring for patients to real-time intelligence that powers billions of
customer interactions, we re deeply committed to helping organizations
push the boundaries of what s possible.
Job Summary:
The Network Operations Center Engineer role is a disciplined position
that combines software and systems engineering to support, help build
and run cloud-scale, distributed, fault-tolerant systems. Our team
ensures that Nuance services have the reliability and uptime to meet
the needs of our ever-growing customer base in a mission critical
industry: Healthcare hosted products. Practices such as event
response, major incident management, minimizing operational work, deep
post-mortem exercises, and prevention of potential outages are
factoring into the iterative improvement work that the NOC Engineer
focuses on.
In this role you will spend a majority supporting a line of business
through phone based, direct contact support, as well as through
ticketing systems. You will be supporting the products and customers
directly. You will also spend a portion of each day working with other
team members on a variety of tasks from monitoring, incident
management, completing capacity and deployment based service planning,
defining monthly and weekly activities like patch & vulnerability
management, and playing a pivotal role in our major incident response
team should an incident impact the availability or reliability of one
of the Healthcare products. Because of this breadth, the Network
Operations Center Engineer maintains a unique position to see the
entire division and interact across all teams.
Education: Bachelor’s degree in Computer Science, a related field, or
equivalent education required
Minimum years of work experience: 2+ years of experience in large
complex information systems, and/or Cloud environments.
Requirements:

• Ability to pass and maintain background investigation and/or

security clearance process

• Have a social security number and be able to get fingerprinted

locally
Required skills:

• Phone and email based direct customer support experience
• Self-motivated with demonstrated analytical, critical thinking and

problem solving skills

• Demonstrated relationship/partnership building abilities
• Excellent time management, organizational, communication skills
• Experience troubleshooting large-scale distributed systems

(applications, operating systems, networking and storage)

• Familiarity with cloud support engineering practices including

work with customer support for maintenance and repair requests.
(Azure is ideal, open to other cloud platforms)

• Experience with system monitoring and alerting tools for

availability, reliability and performance.

• Ability to support failover and handle datacenter region outages.
• Hands-on experience working with various software/tools in support

of systems/networks (examples: Kubernetes, AMQ, Grafana,
Sumologic, Nagios, SaltStack, Zenoss, HP OpenView)

• Competency in using Trouble-ticketing & Issue/Project Tracking

software (examples: Remedyforce, Confluence, Jira, PagerDuty)

• Familiarity supporting Linux and/or Windows-based production

environments

• Understanding of networking protocols and some basic knowledge in

related technology (IP packets, DNS, OSI layers and load
balancing)
Preferred skills:

• Self-motivated and proactive, with demonstrated creative and

critical thinking capabilities

• Experience with an IT or SaaS environment
• Ability to run packet captures and network trace analysis.
• Good skills in one of the languages Shell scripting, Python, or

Perl

• Strong work ethic and a strong sense of urgency with a can-do

attitude
Additional Information:
Nuance offers a compelling and rewarding work environment. We offer
market competitive salaries, bonus, equity, benefits, meaningful
growth and development opportunities and a casual yet technically
challenging work environment. Join our dynamic, entrepreneurial team
and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment
opportunity and affirmative action workplace. We consider all
qualified applicants without regard to race, color, religion, sex
(including pregnancy), sexual orientation, gender identity or
expression, national origin, military and veteran status, disability,
genetics, or any other category protected by law or Nuance policy. If
you need an accommodation because of a disability for any part of the
employment process, please call and let us know.
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