If youï¿½re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwideï¿½s Property and Casualty team could be the place for you!
Base salary range of $42k-$45k possible, based on experience.
This in office position is open to applicants located in Des Moines, IA and San Antonio, TX.
Qualified candidates will have strong customer service and communication skills. Sales experience preferred.
Training for this position will start on Monday, January 10, 2022. Training will be Monday ï¿½ Friday, 8:00am – 4:30pm CT,
Followed by a regular schedule of Monday – Friday, 10:30am – 7:00pm CT.
Some of the competitive benefits we offer include:
Compensation Grade: D2
Job Description Summary:
Whether working to sell new or retain existing business, we are customer-focused, positive, persistent and tenacious. Our products are designed to protect our customers, and we know that insurance coverage has the potential to make their worst day better. If you are technologically savvy, can connect and communicate in a fast-paced environment and adapt easily to changes, we want to know more about you!
As a Retention Agent, you’ll contact customers to provide a full range of services designed to retain business and increase customer’s awareness of the Nationwide brand. We’ll count on you to provide an outstanding customer experience of all personal lines products in all states and segments on phone calls and online chats. You’ll process policy-related additions, changes and other processing activities as needed. You’ll have opportunities to provides back-up support to sales agents by selling new property/casualty insurance business by phone or internet contact with prospective customers in multiple states.
Reporting Relationships: Reports to Supervisor or Manager.ï¿½
Typical Skills and Experiences:
Education: High school diploma or equivalent required. Undergraduate studies in insurance, marketing, communications or related field preferred, but not required.
License/Certification/Designation:ï¿½State licensing as required for property/casualty and life products in 45 states. Continuing education as required by state(s). Associate must acquire the required state licenses within the time period designated by the business unit. If an associate fails to acquire requiredï¿½licenses/registrationsï¿½within the designated time period, the associate will be ineligible to continue in the position.
Experience: Three or more years related work experience in property/casualty sales preferred. Prefer insurance industry experience and call center exposure. Minimum one year of sales experience; Nationwide sales associate experience preferred.
Knowledge, Abilities and Skills: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures and practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing.
Possesses strong written and verbal communication skills needed to explain technical insurance information to policyholders, agents and others. Strong ability to influence prospective policyholders to select Nationwide products. Proven ability to operate personal computer and business software.
ï¿½Other criteria, including leadership skills, competencies and experiences may take precedence.
ï¿½Staffing exceptions to the above must be approved by the hiring managerï¿½s leader and HR Business Partner.
Values:ï¿½Regularly and consistently demonstrates the Nationwide Values.
Overtime Eligibility: Eligible (Non-exempt)
Working Conditions: Normal call center environment.ï¿½
ï¿½ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.ï¿½
ï¿½Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit and/or background check will be required as part of the selection process.
ï¿½ PandoLogic. Category: Customer Service, Keywords: Customer Retention Specialist0 – 0Full-Time
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