MW Industries, Inc Hiring for Customer Service Representative Job at Bensenville, IL Full Time

MW Industries, Inc. is the world’s leading manufacturer of highly engineered industrial springs, fasteners, bellows, and related metal components. With several manufacturing locations throughout the United States, MW Industries designs and creates products for a variety of industries, including medical, aerospace, energy, and automotive. Our products can be encountered in many everyday applications, such as driving a car, flying in an airplane, using electronics, or shopping at a grocery store. Through decades of growth, innovation, and dedication, MW Industries has proven to be a world-class supplier of custom springs, fasteners, and precision metal components.

JOB SUMMARY

Establish and maintain customer relationship and customer orders/releases. Facilitate between outside sales, the customer and the division. Responds to and resolves escalated issues or complex customer requests.

REPORTING TO

Customer Service Manager

ESSENTIAL JOB FUNCTIONS

• Assists in monitoring daily workflow to ensure correct procedures are followed.
• Point of contact/escalation in absence of Customer Service Manager.
• Identifies improvements to increase productivity and efficiency.
• Maintains highly accurate customer open order reporting.
• Supports Department Manager with compiling analysis reports.
• Manage customer purchase orders and releases.
• Accurately transfer data from purchase orders and releases to manufacturing.
• Work with Engineering to ensure the proper revisions of part numbers are used, the proper quantities have been estimated and quoted, changes are reviewed accurately, and timely, and new quotes are being processed to meet customers’ demands.
• Working with outside sourcing to secure completion dates for various operations.
• Receive and process customer’s requests for quotes.
• Verify customer orders reflect the correct price and timing as was quoted.
• Ensure customer’s releases are in line with established release policies for the desired quantities. This is an extension of maintaining acceptable inventory levels.
• Tracking of shop orders in response to the multitude of customer inquiries regarding the status of their orders, requests to move in and out, request to cancel, request to be notified when an order is going to ship or be late.
• Establish, maintain, update, and provide an accurate part history.
• Coordination with accounting to ensure the processing of customer requests for credit to verify the merit and accuracy of the request, to provide parts pricing, and to obtain export information for customer shipments.
• Effectively manager customer communications, (phone, email, etc.) to ensure satisfaction.

SKILLS and ABILITIES

• Strong communication and presentation skills.
• Must be an analytical thinker.
• Negotiation skills.
• Knowledge of Microsoft Office.
• Highly organized and detail oriented.

EDUCATION and EXPERIENCE

• High School Diploma minimum, Associates Degree preferred.
• 5-7 years of relevant experience, preferably in manufacturing.

PHYSICAL REQUIREMENTS

• Must be able to stand, stoop and lift to 40 lbs.
• May have prolonged periods sitting at a desk or walking around the plant

EEOC Statement:

MW Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work Location: One location