MSC Cruises, the world’s third largest and fastest growing cruise line, is expanding its Contact Center and Customer Service Organization. As we continue to enjoy the re-emergence of the cruise industry, our contact center is hiring for multiple positions including opportunities for talented Reservations Agents. We offer a competitive starting pay plus incentives as well as second to none employee benefits and the opportunity to work from home. MSC is a family owned company and is committed to promoting employees from within. The Reservation Agent is a brand ambassador and directly contributes to the achievement of business objectives. You will be part of a winning Reservations team that sells our award-winning cruises and assists our Guests, Voyagers Club Members and our valued Travel Partners from the time they book until the time they sail.
VISA REQUIREMENTS (if any) Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises’ fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet’s average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises’ fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas “7 Golden Pearls” for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
Job Type: Full-time
Pay: From $17.00 per hour
Work Location: One location
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