Mortgage Loan Processor, NEO Home Loans Full Time NEW

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up. We’re applying technology and automation across the mortgage lifecycle to make it faster, cheaper, and more transparent.

The category hasn’t caught up yet. That’s the opportunity.

The Opportunity

At NEO Home Loans, powered by Better, our mission is clear: redefine your financial journey. We strive to unlock people’s full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence. Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence.

How You’ll Make An Impact

• Manage the end-to-end processing of mortgage loan applications, ensuring all necessary documents are collected and reviewed for accuracy.
• Collaborate with loan officers, underwriters, and processors to facilitate a smooth and efficient application process.
• Oversee the organization and maintenance of loan files, ensuring compliance with regulatory standards and company policies.
• Verify and validate all required documents and information provided by clients.
• Act as a primary point of contact for clients, providing updates on the status of their loan applications.
• Address client inquiries and concerns in a timely and professional manner.
• Collaborate with internal teams, including underwriting, processing, and closing departments, to ensure a coordinated and efficient workflow.
• Communicate with external stakeholders, such as real estate agents and title companies, to coordinate the closing process.
• Ensure compliance with industry regulations, company policies, and loan program guidelines.
• Conduct quality assurance checks to minimize errors and ensure accuracy in loan documentation.
• Monitor and manage the loan pipeline to track the progress of applications and meet closing deadlines.
• Provide regular updates to all relevant parties on the status of loans in process.
• Proactively identify and address issues or challenges that may arise during the loan application process.
• Work with internal teams to find solutions and ensure a positive client experience.
• Provide administrative support to loan officers and other team members as needed.
• Assist in maintaining accurate and up-to-date records in the loan management system.

What You’ll Bring

• Bachelor’s degree in business, finance, or a related field.
• Previous experience in mortgage lending operations or loan coordination is preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with a focus on accuracy.
• Familiarity with mortgage software and documentation tools.

What We Offer

• Performance-driven compensation

Competitive base salary with bonus or incentive opportunities, depending on role

• Comprehensive, flexible health benefits

A range of medical and dental plans to choose from based on your needs, with

vision coverage available for you and your family starting on day one.

• Financial wellbeing & long-term support

Build long-term financial security with a 401(k) through Vanguard, HSA with

employer contributions, FSA’s, Employer Paid STD & LTD plans and access to

financial planning resources.

• Time to recharge

Generous paid time off, company holidays, sick time, and paid parental leave.

• Support for families

Paid parental leave and childcare support, including employer matching for

dependent care FSA.

• Holistic wellbeing support

Mental health care (6 free virtual or in-person sessions) and wellness

programs through Spring Health, EAP access, and additional perks like pet

insurance and lifestyle discounts.

• Flexibility in how you work and live

Pre-tax Commuter benefit accounts with an employer match, and programs

designed to support different working styles and lifestyles.

• Daily perks that make work better

Meal and snack offerings in select offices, plus a stipend to support your day-to-day

• whether you’re in the office or working remotely.
• An exceptional NYC office experience

Work from our World Trade Center headquarters – featuring thoughtfully designed

spaces, natural light, and panoramic skyline views. It’s a space built for

collaboration, creativity, and bringing bold ideas to life.

• High-impact work at a category-defining moment

Help shape the brand of an AI-native company reinventing homeownership from the

ground up

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

• We’ve funded over $110 billion in loans (more than any other fintech in the US!)
• Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
• Better’s propriety AI platform makes us an award-winning lender:
• Fintech Breakthrough Award 2025: Best Lending Innovation
• Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
• Yahoo! Finance (2025): Best Online Mortgage Lender
• Money Magazine (2025): Best for fast closing
• Forbes (2023): Best Online Mortgage Lender

We’re building the future of home finance – and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.