Moderna is in search of a customer-obsessed, data-driven and innovative Digital Content Management Systems leader to develop and evolve enterprise content capabilities to accelerate commercial excellence. This role is critical to Moderna’s long-term success as a leading digital biotech organization. In this role, you will be responsible for enabling content and information to be easily accessible and consumable across all global customer touchpoints. The successful candidate will be data-driven and deliver innovative, scalable solutions across all aspects of the content lifecycle.
As a result, you will accelerate time to value for our stakeholders, enabling durable and efficient delivery of fit-for-purpose content across Moderna regions and all distribution channels and partners. You will work closely with commercial, medical, corporate affairs, regulatory, legal and digital, among other departments, to ensure execution is tightly aligned to their needs, vision and strategy. This position will report into the VP, Digital for Commercial, and be based out of Moderna’s Cambridge, MA, office.
Here’s What You’ll Do:
Lead the creation, socialization and operations of platforms and processes for global, multi-channel content production, approval, delivery, tracking, storage/archival and reuse globally.
Work collaboratively with cross-functional business teams, regulatory approval teams and agency partners to understand the collective needs of all users, document common requirements and use this understanding and documentation to drive product development of scalable and efficient content / digital asset workflow solution.
Develop infrastructure and governing processes that enables Content Strategy team to create impactful content experiences at scale.
Develop and map business use cases across content lifecycle as it relates to asset workflow requirements across divisions and recommend/drive adoption of workflows and standards.
Based on business and process requirements, identify opportunities to leverage automation and AI to streamline content workflow and operations.
Own the content systems product roadmap, communicating with business stakeholders and sponsors on prioritized features and delivery timelines.
Track evolving content capability and innovation trends and define best practices from various industries for continuous improvement at Moderna.
Formulate the content journey for both customers and internal stakeholders and determine how best to disseminate the content through digital channels.
Establish measurement capabilities to determine operational efficiencies and optimize content effectiveness and search engine visibility through data-based decision making.
Create content meta-data and taxonomies with a firm grasp on how SEO can inform content strategy.
Partner with Digital team members to ensure alignment on shared content roadmaps, architecture, goals and innovative digital experiences.
Here’s What You’ll Bring to the Table:
10+ years of hands-on experience with content management and operations, content libraries, content modelling, content automation and meta-data framework development
6+ years of hands-on experience with building digital asset management systems and experience navigating and managing content delivery in a highly regulated industry such as financial services, telecommunications, healthcare and life sciences
3+ years of experience with development of modular content frameworks and personalization
Experience supporting a variety of business stakeholders and use cases including corporate affairs, marketing, sales, customer service, eCommerce, legal, and HR
Knowledge of and familiarity with navigating the Medical/Legal/Regulatory review process and Veeva PromoMats a plus
Demonstrated expertise in developing sustainable processes and systems
Experience defining and managing content analytics and optimization
Ability to lead large, complex initiatives and influence functional leaders
Strong communication and collaboration skills and intellectual curiosity to look at problems in novel ways
Experience managing and training technical vendors and outsourced providers
Bachelor’s degree in Marketing, Communications, Information Technology, Design or equivalent required. Master’s degree preferred.
Here’s What We’ll Bring to the Table:
In 10 years since its inception, Moderna has transformed from a science research-stage company advancing programs in the promising-but-still-unproven field of messenger RNA (mRNA), to an enterprise with its first medicine having treated millions of people, a diverse clinical portfolio of vaccines and therapeutics across six modalities, a broad intellectual property portfolio in areas including mRNA and lipid nanoparticle formulation, and an integrated manufacturing plant that allows for both clinical and commercial production at scale and at unprecedented speed. Moderna maintains alliances with a broad range of domestic and overseas government and commercial collaborators, which has allowed for the pursuit of both groundbreaking science and rapid scaling of manufacturing. Most recently, Moderna’s capabilities have come together to allow the authorized use of one of the earliest and most-effective vaccines against the COVID-19 pandemic.
Moderna’s mRNA platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, and has allowed the development of therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases, cardiovascular diseases and auto-immune diseases. Today, 24 development programs are underway across these therapeutic areas, with 13 programs having entered the clinic. Moderna has been named a top biopharmaceutical employer by Science for the past six years. To learn more, visit www.modernatx.com .
Moderna is a smoke-free, alcohol-free and drug-free work environment.
Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Moderna will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
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