OverviewMinded is looking for an Operations Associate to join the team and help us deliver exceptional service to our growing number of customers.
We are looking for someone who is passionate about exceptional customer service and is excited to a part of providing the future of mental health care.
This role will be 9-5 pacific time with expectation being that you work 4 weekdays and one variable weekend day to match our other team members.
Key responsibilitiesManage customer expectations effectively across our service modes (app, video chat, messaging, text, phone, and future channels)Understand our customer journey intimately and constantly identifying where we can improve the experience for the customerEducating potential and existing customers on the capabilities of our product and the services we offerMaintain customer support KPI’s for response times across channels (app, video chat, messaging, text, phone, and future channels)Work closely with Product and Operations team members to identify opportunities for product and process improvement.
Job Type: Full-timePay: From $20.00 per hourBenefits:Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location:Fully RemoteWork Location: Remote
Tagged as: USA
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