Under the direct supervision of the clinical dieticians and the Director, the Hospitality Assistants (HA) will perform exceptional patient food services duties associated with nutritional care and menu selection for all the patients food service related needs. Supports the patient meal tray line. Assists patients with menu selection(s) on assigned unit (s). Assembles meal tray carts for patient care units and delivers and retrieves patient meals trays to patient rooms. Provides clerical support to the dietary office.
High School Diploma or GED preferred.
1 year of technical or other specialized training, including successful completion of a department in-service training program within the first thirty days of employment, including, but not limited to, diet restrictions and therapeutic diets.
Knowledge, Skills & Abilities
Ability to comprehend and follow the policies and procedures for MedStar Southern Maryland Hospital Center.
Ability to read, write and speak or communicate in English to successfully accomplish the essential duties of the position
Ability to demonstrate ethical behavior that supports the hospital’s mission, SPIRIT Values and commitment to compliance with all federal, state and regulatory laws. Inspires trust and exhibits honesty and integrity within the scope of daily activities.
Exhibits professionalism, courtesy and excellent customer service, while interacting with patients, guests and co-workers.
Ability to work effectively with people from a variety of culturally diverse backgrounds.
Ability to maintain patient confidentiality.
Ability to attend all required safety training programs and can describe responsibilities related to general safety, department safety, and specific job-related hazards.
Ability to present professional, neat, clean and appropriate attire for the work environment.
Ability to report to work on time and meet acceptable standards of attendance.
Knowledge, skill and ability to utilize the following equipment; dish washing machine, blender, hot steam tables, refrigerators, hot and cold holding units, and various utensils.
Knowledge of grammar, arithmetic including fractions and decimals.
Ability to utilize a personal computer, printer, calculator, phone, copier, and fax machine.
Primary Duties and Responsibilities
Assembles tray carts for lunch and dinner meal trays for patient care units utilizing information from patient selection(s) and the patient’s diet orders.
Delivers menus to the patient rooms. Explains his/her role to the patients. Explain the menu to the patients. Offers suggestions. Deliver any special items/request to the patients.
Delivers trays to the patient room. Replaces missing items and offers alternative menu selections. Makes sure every patient receives a tray unless otherwise indicated (NPO, Isolation). Keep a list of any special requests made from the patients during their stay.
Retrieves meal tray(s) from the patients’ rooms and patient care unit kitchen(s) ensuring that there are no patient personal items left on the tray and delivers to the kitchen. Breaks down cart and wash dishes. Clean and sanitize the food cart and have ready for the next meal. Works on tray line. Works in dish room.
Delivers menus to the patients on assigned unit(s), explains menu process to patient and assists the patient in completing menu selection(s) ensuring that the proper condiments are noted for the selections the patient has made. Recommends selections or offers alternative selections when the patient does not select from the menu. Ensures every patient has been contacted.
Check for new admissions or diet changes for assigned unit(s), takes those menus back to the patient floor, and returns to dietary office with completed menus. Prepare tally for the cooks and cold production.
Completes request for and delivers late trays/meals, discharged trays, guest trays, and isolation trays, securing appropriate unit nursing staff sign-off prior to delivery to patient.
Ensures solid utility carts are brought down to the kitchen, break down, clean and sanitize. Conduct daily patient surveys. Must complete at least 35 surveys per month.
Provides clerical support to the dietary office, including answering the telephone and following-up on requests and problems communicated by the unit-based Hospitality team.
Produces standard computer reports, including meal tallies, dietary orders, nourishment labels, and patient menus using the computer system. Enters patient selection(s) and appropriate special food preferences (for patients on therapeutic diets).
Attends and may assist in departmental in-services.
Must follow hospital patient confidentiality. Can work any position in the kitchen and tray line.
Provides outstanding customer service to all patients regardless of physical incapacitation. Resolves if possible, any and all patient dissatisfactions and update the Director of Dietary.
Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
Performs work of equal skill and responsibility as directed. May also perform work of lesser or greater responsibility as the work load of the department requires.
After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.
Preferred dress code
Business casual (dress pants/skirt, button down/blouse, optional tie)
About MedStar Health
We want our patients to feel appreciated, understood, and confident throughout their healthcare journey with us. To achieve this level of care, our associates live by our core SPIRIT values—Service, Patient-first, Integrity, Respect, Innovation, and Teamwork. When hiring, we look for associates who exemplify these qualities, and we think that sets us apart from other employers.
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We want our associates to feel valued, connected, and empowered. Here are a few ways we live up to that promise for our more than 30,000 associates and 4,000 physicians.
Teamwork is integral to any successful organization, and especially in health care. Strong teams help our associates feel connected to each other and our mission as an organization. Our associates enjoy constructive and effective team environments that generate positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
and career growth
One part of making our associates feel valued is by offering competitive compensation including a comprehensive Total Rewards benefits package, with options that empower our associates to select the best offerings for their families. Beyond competitive salary and benefits, we proudly help our associates seek opportunities to grow their careers at MedStar Health, including promotions and education.
More career opportunities,
closer to home
With more than 300 locations, we have the largest distributed care delivery network in Baltimore-Washington, D.C., region. From community hospitals with state-of-the-art technology to our research and teaching institutions, our associates have the unique opportunity to work in the type of environment best suited to their expertise and aspirations throughout their career with us.
What is a virtual interview?
Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.
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