Mayo Clinic Hiring for Patient Appointment Services Specialist – Remote at Jacksonville, FL Full Time

Job Description

Why Mayo Clinic

Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2021-2022) and ranked #1 in more specialties than any other care provider.

We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few.

Across all locations, you’ll find career opportunities that support diversity, equity and inclusion.

At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive.

We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits.

For additional information please visit Mayo Clinic Benefits.

Eligibility may vary.

Position description

The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice.

This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility.

Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members.

Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential.

To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation.

This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests.

Accuracy and thoroughness in all patient related activities including electronic communication, is critical.

This role requires flexibility which may include cross-coverage and travel depending on location.

Position may be eligible for and/or required to telework based on location, work unit and business need.

For all positions it is required to be on-site for at least 6 months to one year before teleworking could be an option.

Hours may vary and additional time or overtime may be required to meet workload requirements.

Compensation will be determined based on site and/or work location.

Qualifications

High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician’s office, appointment scheduler or retail/ service industry; OR Associate’s Degree.

Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.

Additional qualifications

Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands.

Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through.

A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required.

Must have strong keyboarding and computer skills.

Demonstrates basic understanding of insurance terminology.

Exemption status

Non-exempt

Compensation Detail

Required education, experience and tenure may be considered along with internal equity when job offers are extended.

The hourly pay range is $16.70-$22.42 per hour.

Benefits eligible

Yes

Schedule

Full Time

Hours / Pay period

80

Schedule details

This is a full time position with a rotating 8 hour shift duration.

Shifts are Monday through Friday; beginning as early as 10:00 am ET with the latest shift ending at 7:00 pm ET.

Candidates must be flexible with the ability to work any 8 hour shift within this time frame.

Shift guidelines may fluctuate based on the needs of our patients.

Weekend schedule

Weekend shifts may be required in some work units to manage volumes based on the needs of the department.

Remote

Yes

International Assignment

No

Site description

Jacksonville is the largest city in area in the continental United States.

A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities.

The “River City by the Sea” has an excellent school system, reasonable cost of living and a thriving business environment.

Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities.

Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!

Recruiter

Andrea Hansen

EOE

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate.

Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams.

Reasonable accommodations to access job openings or to apply for a job are available.