Manager, Marketplace and Social Commerce Full Time NEW

Position Overview:
Own and scale Kendra Scott’s marketplace and social commerce business with a primary focus on Amazon 3P (FBA). Drive a multi-year growth roadmap across established and emerging third-party marketplaces and social commerce platforms, balancing aggressive revenue expansion with brand integrity, operational excellence, and best-in-class customer experience.

Roles & Responsibilities:
Channel Strategy & Growth:

• Define and execute scalable marketplace and social commerce strategy across Amazon (primary), Meta Commerce, and emerging platforms
• Own and deliver a 3-year growth plan, driving YoY revenue, engagement, and profitability
• Build and prioritize channel roadmap based on revenue, CAC, and profitability
• Achieve category leadership through optimization of availability, awareness, conversion, and retention levers.
• Take responsibility for the commercial success of Amazon 3P, including managing performance to hit sales plan (and stretch goals), and oversight of key drivers of success

Amazon & Marketplace Operations

• Lead and support all Amazon 3P (FBA) operations including Seller Central management: pricing, catalog, inventory, fulfillment, compliance, and Buy Box performance.
• Partner with existing service providers on the design and execution of all Amazon 3P functional areas, including collaboration and project management of cross-functional efforts and workflows
• Serve as the primary liaison and POC between internal and external teams
• Collaborate with marketplace partners to identify opportunities to drive incremental sales, improve new-to-brand customer engagement, and/or increase profitability; and work with existing service providers to implement solutions
• Manage Meta Commerce and evaluate expansion into additional social commerce platforms (e.g., TikTok Shop)
• Monitor and manage KPIs across traffic, conversion, sell-in, sell-through, margin, Buy Box share, and inventory health
• Identify risks (inventory, pricing, CX, compliance, and unauthorized / counterfeit resellers) early and take corrective action
• Proactively manage Amazon FBA capacity constraints, including storage limits, restock limits, and inbound planning, to ensure in-stock rates and revenue are not constrained.
• Partner with internal brand protection and external vendors to identify, report, and remove unauthorized and counterfeit sellers, enforcing reseller policies and protecting brand equity

Merchandising & Customer Experience:

• Optimize listings using SEO, A+ content, imagery, and conversion best practices
• Manage promotions, advertising inputs, and marketplace-specific levers to drive growth
• Ensure best-in-class PDPs and content tailored to each platform
• Drive optimal assortment strategy with merchandising, digital, and wholesale teams
• Collaborate with internal teams and external service providers on product launch; managing the pipeline for assortment changes and new product launches
• Drive differentiated on-platform experiences via content, merchandising, reviews, and promotions
• Collaborate with internal teams and agencies to support key business moments (e.g., sale periods, high-velocity events)
• Protect brand equity through strict adherence to marketplace standards, gating, and UX consistency
• Continuously elevate customer experience vs. competitors
• Own assortment and merchandising for Meta and TikTok Shops; partner with Social to ensure products are accurately tagged in content, aligned with inventory and campaigns.

Cross-Functional Leadership:

• Act as central point of contact for marketplace and social commerce
• Partner cross-functionally (eCommerce, Marketing, Merchandising, Creative, Operations, Tech) to execute growth initiatives
• Work with planning and allocation teams on forecasting / planning inventory flow to optimize sell-through, minimize storage fees, and avoid capacity-related disruptions or stranded inventory
• Act as primary point of contact and strategic thought partner for third-party marketplace agency, setting priorities, managing performance, and ensuring alignment with growth and brand objectives
• Align teams on timelines, dependencies, and priorities
• Influence stakeholders across marketing, product, tech, and operations
• Lead marketplace expansion including onboarding new platforms, dropship models, and pilot programs

Analytics & Performance Management:

• Own performance management across traffic, Buy Box share, conversion, revenue, margin, and inventory health
• Work with external service providers to ensure advertising aligns with business goals, KPIs (e.g., TACOS, ROAS), and budget priorities
• Translate data (GA, Excel, platform dashboards) into clear actions and forecasts
• Deliver concise executive reporting and continuously adapt to competitive and algorithm changes

Professional Qualifications:

• 5+ years in eCommerce, marketplace, or social commerce, with strong Amazon 3P (Seller Central/FBA) experience
• Bachelor’s degree in Business, Marketing, or related field (preferred)
• Proven track record of driving revenue growth and profitability in marketplaces
• Deep understanding of marketplace dynamics including Buy Box mechanics, reseller ecosystems, brand protection, SEO, A+ content, and digital merchandising
• Highly analytical, strong command of GA, Excel, and platform analytics
• Experience launching or scaling new marketplaces and dropship models
• Strong operator with high ownership and ability to influence cross-functional stakeholders

• Experience in jewelry, accessories, or consumer goods (preferred)
• Experience with emerging social commerce platforms e.g., TikTok Shop (preferred)

Key Traits:

• Customer-obsessed with strong brand judgment
• Strategic, execution-focused, and highly accountable
• Organized, fast-moving, and detail-oriented
• Adaptable, adept at working in dynamic cross-functional environments
• Clear, direct communicator comfortable with senior stakeholders

We are an equal opportunity employer and value diversity at our company.