is responsible for ensuring coverage of customer-awarded truckload freight according to corporate contracts. This includes close oversight of all internal activities that impact service obligations (carrier performance, last minute customer requests, resolution of delayed pickup/delivery, billing, etc.). Because this position is responsible for the growth and retention of assigned customer relationships, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.
ACCOUNT MANAGER ROLE:
Work in conjunction with other internal departments to achieve territorial balance of capacity and freight
Solicit additional freight opportunities to eliminate empty miles when necessary
Research and attempt to remedy service issues on a daily basis
Relay excess load availability to Brokerage and Rail divisions
Review EDI data for accuracy before releasing verifications to the customer
ACCOUNT MANAGER PROFILE:
3+ years of related customer service experience within the transportation industry
Intermediate proficiency in Microsoft Excel functions is required; some familiarity with AS/400 operating system is ideal
Ability to perform in a deadline-driven environment with rapidly changing priorities
Extremely organized and communicative
Some knowledge of time/distance geography is ideal
Ability to handle high volumes of inbound and outbound email
About Steven’s Transport
Stevens Transport is a nationally recognized, privately held, family-owned company with a rich heritage in the transportation industry. Valued by a wide range of Fortune 500 companies, the specialized nature of temperature-controlled logistics places Stevens Transport among the most elite contributors to the modern supply chain. Most recently we were awarded the Coca Cola and Whole Foods 2015 Truckload Carrier of the Year. With a network of operations spanning North America, our competencies today include regional, dedicated, intermodal, and 3PL services.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
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