Jamul Casino is looking for a FUN, friendly and positive leader to join our Slots team!
We are San Diego’s Closest Casino and offer excellent team member benefits like:
Paid Time Off
Team Member Discounts
And much more!
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
Provide friendly, fast, and helpful customer service to all guests and team members.
Directly supervises slot operations and monitors all related services affecting the department on an assigned shift.
Approve all jackpot payoffs as required.
Assist in all jackpots and fill request.
Responsible for guest service related tasks in slots area.
Make final decision on player disputes and support customer service programs.
Interview, select and train new team members.
Assign and apportion work to be done among team members.
Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
Supervise and manage the work processes or procedures of team members.
Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.
Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
Address and manage complaints, grievances or concerns from team members.
Effectively use, administer and manage rewards and recognition for front line team members.
Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
Develop, maintain and manage training programs.
Support, implement, administer and manage standards of excellence among team members.
Make determinations regarding types of materials, supplies, or tools to be used.
Supervise and manage attendance and time records of team members.
Effectively manage departmental expenses.
Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
Protect and preserve assets of the company.
Meet grooming and appearance requirements.
Meet attendance guidelines.
Administer evaluations, performance reviews and merit compensation within established guidelines.
Maintains work schedules for assigned personnel.
Ensure guest recognition and development are primary duties for all personnel.
Ensure all areas are staffed and direct personnel throughout the casino.
Serve as a witness to jackpot pay offs and perform jackpot pay outs $10,000 and above.
Inspire and motivate team members to perform to their highest potential.
Manages turnover and budget goals.
Must adhere to regulatory, department and company policies.
Perform all job duties in a safe and responsible manner.
Perform other job related and compatible duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience
Four years of slot experience with two years of supervision preferred
Strong proven leadership skills
Must be proficient in Microsoft applications
Proven communication and interpersonal skills
Ability to work well with others, able to pro-actively interact with guests
Ability to track departmental expenses, balance and justify expenses at end of month
Strong project management and execution skills
Strategic and analytical.
Ability to earn and maintain TiPS certification
Job ID: 2021-4543
Street: 14145 Camp Road
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