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Job Title: IT Support Specialist Location- Remote Job Summary We are looking for an IT Support Specialist to provide technical assistance and support for hardware, software, and network-related issues. The role ensures smooth day-to-day IT operations by resolving user issues and maintaining IT systems efficiently.
Key Responsibilities
- Provide first-line technical support to end users (in-person, phone, or remote)
- Troubleshoot hardware, software, and network issues
- Install, configure, and maintain computers, printers, and peripherals
- Support user account management (password resets, access provisioning)
- Assist with Windows/Mac OS and basic application support
- Monitor and respond to IT support tickets in a timely manner
- Escalate complex issues to higher-level support teams when required
- Maintain IT inventory and documentation
- Ensure systems are updated with latest patches and antivirus protection
- Support onboarding/offboarding of employees from an IT perspective
Required Skills & Qualifications
- Bachelor s degree or diploma in IT, Computer Science, or related field
- 2 4 years of experience in IT support or helpdesk roles
- Basic knowledge of Windows OS, MS Office, and common business applications
- Understanding of basic networking concepts (IP, DNS, LAN/Wi-Fi)
- Strong troubleshooting and problem-solving skills
- Good communication and customer service skills
Preferred Qualifications
- Experience with ticketing tools (ServiceNow, Jira, etc.)
- Knowledge of Active Directory and user management
- Familiarity with remote support tools
- Basic understanding of IT security practices
Key Competencies
- Customer-focused mindset
- Patience and clear communication
- Attention to detail
- Ability to work under pressure
- Team collaboration
Work Environment
- Office-based or hybrid support environment
- May require shift-based or rotational support
- Interaction with employees across all departments
