seeking an IT Manager to join our team of qualified, diverse individuals. This
position will be located in Washington, DC. The qualified applicant will become
part of Northrop Grumman’s U.S. Agency for International Development (USAID)
Office of Foreign Disaster Assistance (OFDA) program. This initiative will
provide end-to-end Information and Communications Technology (ICT)
support.Roles & Responsibilities may include:
Oversee operations and maintenance support, including network support,
information security, systems operations support, and user support/help desk
Provide proactive and reactive management of resources by monitoring and
controlling networks, available bandwidth, hardware, and distributed software
resources operating on all USAID OFDA networks.
Lead Help Desk operations to provide remote and desk-side support supporting
three headquarters facility; ensuring the availability of staff to provide the
most effective and efficient operational support capability
Utilize a Help Desk tracking system to record Help Desk requests and problems,
to analyze and document tracking requirements, to prioritize and implement
tracking solutions, and to document solutions and train users.
Provide sufficient IT support to ensure that Emergency Operation Centers remain
fully functional 24 hours a day, 7 days a week.
Maintain documentation of network configuration including a network diagram
that details Internet Protocol (IP) addressing, routing, and telecommunication
links for the network.
Design and maintain network infrastructure to optimize performance on .
Research alternative solutions for replacement of aging network / system
devices to leverage emerging technologies such as cloud solutions or other
Maintain a Security Risk Assessment and Security Plan for the OFDA network;
maintain a FISMA compliant network.
Provide Systems Operations Support across all functional areas of operations,
maintenance, and technical support associated with LAN, Linux, Personal
Computers (PC), Apple, and telecommunications hardware/software for all users
Develop and utilize a Change Management Process to review all modifications to
the supported platforms and insure consistency and reliability of networks
Maintain and update the Assessment and Authorization (A & A)
Bachelor’s degree and eight (8) years of professional experience
Must have three years demonstrated experience in the provision of IT network
operations, maintenance, and security operations.
Must have an active Secret clearancePreferred Qualifications:
Demonstrated experience should include the provision of IT network and
operations support services in an austere (developing country) field-based
environment, preferably in humanitarian assistance situations and/or during
civilian-based disaster response situations.
Demonstrated experience managing the contractor’s proposed methodologies and
standards as they pertain to the provision of IT network operations,
maintenance, and security.
Training and demonstrated experience in civilian-based field operations,
particularly as it pertains to safety and security.
Possess a Juniper Networks certification. To learn more about our hiring
process for manager positions, please view our Selecting the Best Qualified
Managers video: Grumman is committed
to hiring and retaining a diverse workforce. We are proud to be an Equal
Opportunity/Affirmative Action Employer, making decisions without regard to
race, color, religion, creed, sex, sexual orientation, gender identity, marital
status, national origin, age, veteran status, disability, or any other
protected class. For our complete EEO/AA and Pay Transparency statement, please
visit U.S. Citizenship is required for most
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