Description Job Description: The Leidos Defense and Intelligence Group currently has an opening for a Service Delivery Manager to work in our Springfield, Virginia or St. Louis, MO office. This is an exciting opportunity to use your management skills helping the Information Technology Enterprise Managed Services (ITEMS) User Facing Services (UFS) mission at the National Geospatial-Intelligence Agency (NGA). In this mission, we provide NGA with a bridge to the future, strengthening critical ISP services to mission users, harnessing the capacity of current and emerging Intelligence Community Information Technology Enterprise (IC ITE) services, and delivering the Power of GEOINT into the hands of users supporting critical time-sensitive missions. Our team operates and sustains UFS for NGA, provide continuous improvement in the effectiveness and efficiency of UFS, implement special orders to rapidly support mission needs without disrupting daily operations and posture NGA to transition to future IC DTE service offerings. The UFS Infrastructure Services Service Delivery Manager (SDM) is responsible for delivering IT services to NGA while following agency standards and Leidos processes. The SDM will design and execute short and long-term strategic plans to assure infrastructure capacity attains current and future needs. They will also manage and establish priorities for maintenance, design, development and analysis of entire infrastructure systems inclusive of LANs, WANs, internet, security and wireless implementations. Primary Responsibilities: Oversee staff members, facilitate meetings, and ensure that the team meets the required SLAs, while also satisfying the customer’s requirements. As team leaders, Service Delivery Managers use strong communication skills to motivate and encourage workers and use strong interpersonal skills to build customer relationships. • Supervises staff through continual communication and performance management; reacts to personnel performance issues and manage conflicts.
Position Number: 126401 Functional Category Status: 33-Exempt Regular Applicant Search Category: Staff University Authorized FTE: 1.000 Unit: VPA-FM-P&C-Technical Support Campus/College...Apply For This Job
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