Information Technology Technical Associate (Senior Voice Engineer) (Job ID

Telecommunications

Description

The University of Illinois Hospial & Health Sciences System is seeking to fill
the position of IT Technical Associate (Senior Voice Engineer) for the
Information Technology Services Department. Unified Communications is comprised
of, but not limited to, Voice, Video, and Tele-Health. The Sr. Voice Engineer
is responsible for ensuring the stability and integrity of Voice services.
Resolves complex technical problems. Provides technical skills that cover a
broad range of disciplines in support of UI Health strategic initiatives.
Performs any technical project assigned with general supervision. Identifies,
investigates, evaluates and becomes proficient in new technologies and
technical disciplines that are of significance to UI Health. May provide
guidance and training for less experienced Voice Engineers.

In addition to the minimum/preferred qualifications, the ideal candidate will
have extraordinary analytical and design ability; very high degree of
creativity; in depth knowledge of the business implications of technical
approaches, directions and solutions; ability to innovate in highly complex
technical areas; ability to achieve results; project planning and coordination
skills.

Duties

• Responsible for the daily maintenance and troubleshooting of the voice

applications, infrastructure and various technologies using management
and analytical tools.

• Provide Tier II/Tier III support to troubleshoot and correct technology

and equipment related production issues with VoIP, video and other voice
systems.

• Assist in the installation, configuration and maintenance of VoIP

endpoints. (i.e. IP Phones, Analog Voice Gateways, etc.)

• Assist in the administration and provisioning of users in Cisco VoIP

applications. (i.e. Communications Manager, Unity Connection, Contact
Center Express, and IM & Presence).

• Assist in the administration and provisioning of users in the call

accounting and recording systems. Capable of running reports and
dashboards.

• Ability to troubleshoot and support all components of VoIP Systems,

Contact Center solutions, peripheral gateways, historical data reporting,
voice gateways, and other third party software/hardware integration such
as voice recording and call accounting.

• Responsible for the tracking, testing and implementation of application

upgrades as well as firmware upgrades/updates.

• Responsible for maintaining QoS policies for voice and video.

Additionally, responsible for capacity planning for the voice and video
environments.

• Troubleshoot PSTN connectivity via ISDN and/or SIP technologies.
• Work with users on design and development of Call Center and Auto

Attendant scripts, as well as, the creation of custom reports.

• Willingness to work beyond core business hours, if necessary to minimize

business interruption.

• Assist in development of Voice specifications and standards.
• Perform other related duties and participate in special projects as

assigned.

• On-call 24×7 operational support.
• Other duties as assigned

Qualifications

Minimum_Acceptable_Qualifications:

• A Bachelor’s degree in Computer Engineering, Computer Science, Electrical

Engineering, Information Decision Sciences, or equivalent experience.

• A minimum of 3 years of demonstrated experience in planning and building/

implementation of communication networks (LAN/WAN/VPN) that support high
performance voice, data, video and wireless network services.

• This position requires Illinois residency within 180 days of the hire

date
Preferred_Qualifications

• Minimum 5 years of supporting and maintaining a voice infrastructure

required.

• Minimum 5 years of production deployment experience with IP telephony,

call centers, SIP, PRI, video systems, and e911.

• Knowledge of LAN/WAN networking, servers, workstations, operating

systems, and applications.
To Apply: For fullest consideration, please complete an online application by
clicking the Apply for Position button below.

All civil service positions require an exam. The exam for this position is a
Credentials Assessment. You will not be required to report in person for this
exam.

Credential_Assessment_Exam_Scoring_Information

You will notbe required to report in person for this exam. The updated online
application and all uploaded, relevant documents, such as a resume and/or
college transcript will be used in the calculation of the exam score. These
documents should be uploaded prior to the position close date.

When completing your online application, please be sure to provide detailed
information about your job knowledge and specific duties and responsibilities,
as your qualifications for any Civil Service position will be primarily
determined based on what is contained in the application. Dates of employment
and if employed on a full or part time basis (including number of hours per
week) must be indicated for each position held. Additional consideration will
be given to supporting documentation i.e. resume, transcripts, licenses, and
certifications so please be sure to attach all applicable documents.

If_a_degree_or_college_coursework_is_required,_you_must_provide_official
transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your
online application through the “Documents” page on the Civil Service Employment
Application (page 4). Be sure to select the appropriate document type before
uploading the document.

If your educational institution provides electronic transcripts, please have
them sent to .

If your educational institution doesn t provide electronic transcripts, the
must mail the transcripts to:

UI Health Human Resources
Recruitment & Retention
1747 W. Roosevelt Road
Chicago, IL 60608
Attn: HC1000 – IT Technical Associate (Senior Voice Engineer) LN

If an application and all applicable forms, transcripts, and supporting
documents are not submitted by the close date, the applicant/employee will not
be considered for this position and will be denied.

For fullest consideration, the above mentioned requirements must be submitted
no later than Sunday, 7/5/2020.

We appreciate your interest in employment at the University of Illinois at
Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

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