The University of Illinois Hospial & Health Sciences System is seeking to fill
the position of IT Technical Associate (Senior Voice Engineer) for the
Information Technology Services Department. Unified Communications is comprised
of, but not limited to, Voice, Video, and Tele-Health. The Sr. Voice Engineer
is responsible for ensuring the stability and integrity of Voice services.
Resolves complex technical problems. Provides technical skills that cover a
broad range of disciplines in support of UI Health strategic initiatives.
Performs any technical project assigned with general supervision. Identifies,
investigates, evaluates and becomes proficient in new technologies and
technical disciplines that are of significance to UI Health. May provide
guidance and training for less experienced Voice Engineers.
In addition to the minimum/preferred qualifications, the ideal candidate will
have extraordinary analytical and design ability; very high degree of
creativity; in depth knowledge of the business implications of technical
approaches, directions and solutions; ability to innovate in highly complex
technical areas; ability to achieve results; project planning and coordination
applications, infrastructure and various technologies using management
and analytical tools.
and equipment related production issues with VoIP, video and other voice
endpoints. (i.e. IP Phones, Analog Voice Gateways, etc.)
applications. (i.e. Communications Manager, Unity Connection, Contact
Center Express, and IM & Presence).
accounting and recording systems. Capable of running reports and
Contact Center solutions, peripheral gateways, historical data reporting,
voice gateways, and other third party software/hardware integration such
as voice recording and call accounting.
upgrades as well as firmware upgrades/updates.
Additionally, responsible for capacity planning for the voice and video
Attendant scripts, as well as, the creation of custom reports.
Engineering, Information Decision Sciences, or equivalent experience.
implementation of communication networks (LAN/WAN/VPN) that support high
performance voice, data, video and wireless network services.
call centers, SIP, PRI, video systems, and e911.
systems, and applications.
To Apply: For fullest consideration, please complete an online application by
clicking the Apply for Position button below.
All civil service positions require an exam. The exam for this position is a
Credentials Assessment. You will not be required to report in person for this
You will notbe required to report in person for this exam. The updated online
application and all uploaded, relevant documents, such as a resume and/or
college transcript will be used in the calculation of the exam score. These
documents should be uploaded prior to the position close date.
When completing your online application, please be sure to provide detailed
information about your job knowledge and specific duties and responsibilities,
as your qualifications for any Civil Service position will be primarily
determined based on what is contained in the application. Dates of employment
and if employed on a full or part time basis (including number of hours per
week) must be indicated for each position held. Additional consideration will
be given to supporting documentation i.e. resume, transcripts, licenses, and
certifications so please be sure to attach all applicable documents.
Transcripts/Licenses/Certifications MUST be uploaded electronically to your
online application through the “Documents” page on the Civil Service Employment
Application (page 4). Be sure to select the appropriate document type before
uploading the document.
If your educational institution provides electronic transcripts, please have
them sent to .
If your educational institution doesn t provide electronic transcripts, the
must mail the transcripts to:
UI Health Human Resources
Recruitment & Retention
1747 W. Roosevelt Road
Chicago, IL 60608
Attn: HC1000 – IT Technical Associate (Senior Voice Engineer) LN
If an application and all applicable forms, transcripts, and supporting
documents are not submitted by the close date, the applicant/employee will not
be considered for this position and will be denied.
For fullest consideration, the above mentioned requirements must be submitted
no later than Sunday, 7/5/2020.
We appreciate your interest in employment at the University of Illinois at
The University of Illinois is an Affirmative Action/Equal Opportunity Employer.