Twilio is growing rapidly, and, like many technology companies, information is
integral to our business. Our business relies on it and our customers demand
that we properly manage and protect it. That s why we re looking for a
Director of Information Risk Management, reporting to our Vice President,
Deputy General Counsel, Privacy and Product, to be a key contributor to
building out our information governance program. You will be responsible for
partnering with our Head of Data Governance as well as our Litigation, Privacy,
and Information Security teams, to define information policy requirements and
work with cross-functional technical and non-technical teams to build
processes, systems and tools to implement a risk-based framework for handling
information at Twilio that incorporates and harmonizes already existing
applicable frameworks and policies (e.g., SOX for financial records, Binding
Corporate Rules for personal data, HIPAA for protected health information,
The ideal candidate has experience developing and implementing an information
policy management framework within a fast-growing publicly-traded technology
company that serves a diverse customer base, which includes both heavily-
regulated and lightly-regulated businesses, and individual developers and
Fortune 500 companies. We are looking for a motivated self-starter who is
solutions-oriented. You must be willing and able to think strategically, but
also roll up your sleeves to get the job done. You must be able to understand
and speak the language of our technical teams, including data governance, data
science, business intelligence, product and engineering, as well as our non-
technical teams, such as Legal, People, Finance and Accounting, and Marketing.
Familiarity with various regulatory frameworks such as GDPR, SOX, and HIPAA, as
well as best practices for information handling for litigation, investigations,
and protection of IP, are a must.
them define and implement information policy and risk management
procedures applicable to their functions and conform to information
take into consideration the business s current needs, future ambition
and wears the customer s shoes.
risk posture in the near term, while keeping an eye on how those wins fit
into an overall long-term information governance strategy.
information risk management to internal stakeholders and constituencies.
information governance policies.
Director of Information Risk Management, you will live the Twilio Magic values:
but not limited to, the Privacy, Corporate Compliance, Litigation,
Security and IP teams, to define information policies and a framework for
information risk management at Twilio.
classification and retention policies, based on legal, regulatory and
matter expert regarding information risk management policies and
requirements at Twilio. Understand your internal customer grou
information governance requirements and work to teams across the
organization to drive solutions to that implement scalably operationalize
these requirements. .
information risk management best practices.
policies, and assist in audits and responding to regulatory inquiries.
Report on success metrics.
Twilio is a company that is empowering the world s developers with modern
communication in order to build better applications. Good information risk
management practices are becoming increasingly important to Twilio s
customers, who are trusting us to handle their information properly when they
use our APIs for their communications and customer engagement workloads. It is
also increasingly important to Twilio s business operations as we grow and
scale. As Director of Information Risk Management you will both help guard that
critical customer trust and help our operations scale.
Twilio is truly unique; we are a company committed to your growth, your
learning, your development and your entire employee experience. We only win
when our employees succeed and we’re dedicated to helping you develop your
strengths. We invest in weeks dedicated to tackling hard problems and creating
your own ideas. We have a cultural foundation built on diversity, inclusion and
innovation and we want you and your ideas to thrive at Twilio. Come join us.
While working remote, you will still enjoy our incredible perks: monthly Kindle
book reimbursement, monthly gym reimbursement, unlimited PTO, monthly All Hands
and more. What you will also get to experience is a company that believes in
small teams for maximum impact; that strives to balance work and home life,
that understands that this is a marathon, not a sprint; that continuously and
purposefully builds an inclusive culture where everyone is able to do and be
the best version of themselves. We seek people who naturally demonstrate our
values, who are challenged by problems, empower others to thrive, people who
can draw the owl and not be beholden to one playbook.
Millions of developers around the world have used Twilio to unlock the magic of
communications to improve any human experience. Twilio has democratized
communications channels like voice, text, chat, video and email by virtualizing
the world s communications infrastructure through APIs that are simple enou
for any developer to use, yet robust enough to power the world s most
demanding applications. By making communications a part of every software
developer s toolkit, Twilio is enabling innovators across every industry
from emerging leaders to the world s largest organizations to reinve
how companies engage with their customers.